Host

IHOP; Heath (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP in Heath, Ohio is seeking a friendly host/hostess to greet guests, seat them promptly, and help create a welcoming dining experience. You will help manage the seating flow and maintain a positive first impression for every guest.

In this role you will handle phone inquiries, take To Go orders, rotate seating to maintain service quality, and ensure the dining area and restrooms are clean and welcoming throughout the shift.

Responsibilities

• Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.

Job description

SUMMARY

Greet and seat guests promptly, cheerfully, and courteously. Make every effort to ensure the quality of the guest’s dining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to stand, walk, and talk, hear, and be aware of surroundings. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally must lift and/or move up to 25 pounds.

One of the largest operators of IHOP Casual Family Dining restaurants. We care about our employees and have a large loyal employee base. Come join us!