Dining Room Supervisor

gardenofthegodsclub

Colorado Springs (CO)

On-site

USD 42,000 - 56,000

Full time

2 days ago

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Job summary

Garden of the Gods Resort and Club is seeking a Dining Room Supervisor to assist the F&B Operations Manager, Restaurants Manager, and Director of F&B in overseeing the restaurant staff and operations. You will enforce Colorado liquor laws, maintain a high level of service, and ensure the atmosphere and cleanliness meet brand standards.

The role requires supervision experience, strong organizational skills, and a focus on guest satisfaction.

Qualifications

Knowledge of food and beverage items and preparation, safe handling, and service techniques.
Computer proficiency and knowledge of Excel.
Must be well organized with the ability to make quick decisions in high-stress situations.
Excellent customer service and highly developed communication skills.

Responsibilities

Oversee operations in the absence of the Manager/Assistant Manager.
Enforce Colorado liquor laws and maintain safe, clean restaurant environments.
Monitor food quality and service levels; ensure guest satisfaction.
Assist with hiring, training, and maintaining updated training manuals.
Assist with inventory control, payroll monitoring, and cost controls.
Greet guests, staff, and members with the 'I Am Proud' standards.

Skills

Food & beverage knowledge

Computer proficiency

Excel

Customer service

Communication skills

Education

High School diploma or equivalent

Three years restaurant experience

One year supervisory experience

Serve Safe / Food Handlers Certification

Tools

Jonas

Job description

Position Purpose & Summary

The Dining Room Supervisor is responsible for assisting the Food & Beverage Operations Manager, the Restaurants Manager, and the Director of Food & Beverage (F&B) in overseeing the operation and staff of the restaurants to maintain the highest level of standards and efficiency.

Essential Functions

Oversee operations along with and in the absence of the Manager / Assistant Manager
Maintains knowledge of, abides by, and enforces Colorado Liquor laws
Ensure the atmosphere and cleanliness of restaurant, furnishings, and workstations.
Provides a pleasant and efficient atmosphere for staff, members, and guests.
Monitor food quality and service level.
Assists with hiring, training, testing, and maintaining updated training manuals.
Assists with monitoring payroll and revenue daily.
Assists with ordering, organizing and inventory control of all products.
Reads and responds to emails daily.
Assists the hostess/host with calls and seating of the guest.
Responds proactively to staff and guest concerns.
Answers and responds to phone messages.
Attends and conducts daily staff line-ups including Enrichment News.
Stay abreast of the latest trends in the culinary, wine and liquor industry.
Available to work various hours and shifts dictated by needs of the operation.

Deliver "I Am Proud" service standards and department-specific signature touch points.

Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities

Scheduling of staff according to occupancy level and forecasting, and reviews BEOs
Ensures all side work is updated and duties are performed by the staff before releasing them from the shift.
Interface positively with other departments, helping when needed.
Ability to work any assigned shift / work schedule.
Ability to program menus in Jonas.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.

Marginal Functions

Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements

Minimum Knowledge & Skills: Requires knowledge of food and beverage items and preparation, safe handling, and service techniques. Requires computer proficiency and knowledge of excel. Required to be well organized with the ability to make quick decisions in high stress situations. Required to have excellent customer service and highly developed communication skills.
Formal Education and Job-Related Experience: High School diploma or equivalent. Three (3) years restaurant experience. One (1) year supervisory experience.
License, Registration, and/or Certification Required: Serve Safe, Food Handlers Certificate

External and Internal Personal Contact

Communications:
- Daily – Verbal, Written, Email
- Weekly – Verbal, Written, Email
- Occasionally – Participate in one-on-one coaching sessions.
Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required