Host

SUZU ATH LLC; Cincinnati (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

SUZU Hospitality in Cincinnati invites an attentive Host to welcome guests, manage reservations, greet customers, and oversee seating with grace and warmth. You will support a fast-paced dining room while upholding SUZU service standards and a polished appearance.

The role emphasizes guest satisfaction, accurate reservation handling, and collaboration with servers and management to deliver a seamless dining experience.

Qualifications

• 1+ years of host or guest-facing hospitality experience (fine dining preferred).
• Familiarity with reservation systems (OpenTable, Resy, Tock) a plus.
• Excellent communication, organization, and interpersonal skills.

Responsibilities

• Greet and welcome guests; manage reservations and the waitlist.
• Seat guests thoughtfully to balance dining room flow and server workload.
• Coordinate with servers, managers, and kitchen to ensure smooth service.

Skills

Guest-focused

Communication

Organizational skills

Tools

OpenTable

Resy

Tock

Job description

Position Type: Non-Exempt, Full-Time / Part-Time

SUZU Hospitality is an Equal Opportunity Employer, and we are proud to foster an inclusive workplace where all individuals have the opportunity to thrive.

About SUZU Hospitality

SUZU is our vision of modern Japanese hospitality and cuisine, embodying the harmony between innovation and timeless tradition. Located in Madisonville, Cincinnati, SUZU is inspired by the craftsmanship, flavors, and modern dining culture of Japan.

As part of a growing hospitality group with restaurants across the United States, we are committed to delivering exceptional food, authentic hospitality, and a guest experience that is seamless, thoughtful, and inviting.

Whether in the front of house or back of house, every team member plays an essential role in creating an environment built on professionalism, respect, teamwork, and continuous growth.

Position Summary

The Host is the first and last impression of the SUZU experience. This role manages reservations, greets and seats guests, oversees the waitlist, and orchestrates dining-room flow with grace and warmth. The ideal candidate is welcoming, organized, composed under pressure, and genuinely excited to set the tone for every guest's visit.

Compensation

$12.00 - 15.00 per hour.

Key Responsibilities

Guest Reception & Hospitality

• Warmly welcome and bid farewell to every guest, setting the tone for the experience
• Create a gracious, polished, and memorable first impression
• Accommodate special requests, occasions, and guest preferences whenever possible

Reservations & Seating

• Manage reservations, walk-ins, and the waitlist using the reservation and POS systems
• Seat guests thoughtfully to balance the dining room and server stations
• Maintain accurate guest counts, table statuses, and turn times

Dining Room Flow & Communication

• Coordinate seating and pacing with Servers, Managers, and the kitchen
• Communicate VIPs, allergies, special occasions, and timing notes to the team
• Help maintain a smooth, well-paced flow throughout service

Phone & Inquiry Management

• Answer phones professionally and respond to guest inquiries and reservation requests
• Provide accurate information about the restaurant, menu, and policies
• Manage guest communication with discretion and care

Standards & Presentation

• Maintain a polished, professional appearance and demeanor at all times
• Keep the host stand and entrance area clean, organized, and welcoming
• Follow all SUZU service standards and safety protocols

Qualifications

• 1+ years of host or guest-facing hospitality experience (fine dining preferred)
• Familiarity with reservation systems (e.g., OpenTable, Resy, Tock) a plus
• Excellent communication, organization, and interpersonal skills
• Composure and professionalism in a fast-paced environment
• Polished presentation and a genuinely welcoming personality
• Willingness to learn Japanese hospitality standards
• Competitive hourly pay
• Opportunities to grow into Lead Host, Server, or FOH coordination roles
• Professional, respectful, and supportive environment