Host

Pizzeria Portofino; Chicago (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program - Focusing

Paid Vacation

Blue Cross Blue Shield Medical

Dental & Vision Insurance

Life, Accident Protection & Critical I

Domestic Partner Benefits

401(k)

Job summary

Pizzeria Portofino in Chicago is hiring Host Staff to warmly greet guests, seat diners, and manage reservations. The role includes answering phones, handling messages, assisting with coat check, and ensuring smooth guest flow in a vibrant riverside setting.

We value friendly, reliable team players who can multitask in a busy casual dining environment. Benefits are offered to eligible employees, with opportunities for growth within Lettuce Entertain You’s portfolio of restaurants.

Qualifications

• Experience in customer service preferred.
• Able to greet guests warmly and manage seating.
• Comfortable working in a fast-paced restaurant environment.

Responsibilities

• Greet and seat guests warmly.
• Answer phones, take reservations and messages.
• Maintain accurate guest counts and wait times.
• Assist with coat check duties as needed.
• Follow safety and sanitation guidelines.

Skills

Guest service

Multitasking

Communication

English fluency

Tools

Reservation system

Telephone system

Job description

We’re hiring people to join our team as HOST STAFF!

A Few of Our Host Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Pizzeria Portofino is located directly on the Chicago riverfront. The restaurant is a sun-drenched casual pizzeria that instantly transports you to the Riviera, offering expansive all-weather patio seating on its 130-foot outdoor terrace. Expect hand-stretched pizzas, vegetable antipasti, and artisan pastas coupled with a robust spritz program and approachable coastal wines.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

HOST JOB DESCRIPTION

Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed