Host

Ramen-San- River North; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Restaurant discounts

Mental health & wellness support (EAP)

Paid vacation for qualifying employees

Blue Cross Blue Shield medical

Dental & vision insurance

Life, accident, critical illness cover

Domestic partner benefits

401(k)

Job summary

Ramen-San River North is seeking Host Staff to warmly greet guests, seat them, and manage reservations at a bustling River North location in Chicago. The role supports a lively food-and-beverage environment with a focus on guest experience and smooth seating flow.

Open to weekends and varied shifts, with duties including answering phones and assisting with coat check. As a host, you will maintain guest counts, provide accurate wait times, and uphold service standards while contributing to a

Qualifications

• Must be able to greet guests warmly and seat them.
• Ability to answer phones and take reservations.
• Available to work varied hours, weekends.

Responsibilities

• Warmly greet and seat guests in the restaurant.
• Answer telephones, take orders, messages and reservations.
• Assist with Coat Check duties as directed.
• Maintain accurate guest counts and wait times.
• Follow all steps of service and safety guidelines.
• Provide friendly, attentive service to ensure guest satisfaction.
• Help with clearing and resetting tables and restrooms.
• Handle gift cards sale and reconciliation as needed.
• Communicate effectively with team to ensure smooth dining flow.

Skills

English communication

Job description

We’re hiring people to join our team as HOST STAFF!

A Few of Our Host Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Located in Chicago’s bustling River North, Fulton Market and Streeterville neighborhoods, Ramen-san is a lively neighborhood noodle den and bar reminiscent of traditional ramen shops in Japan and features a half-dozen different bowls of ramen, blast-chilled beer and rare expressions of Japanese whisky. Open for lunch, dinner and late night, the menu also incorporates Asian-inspired offerings like traditional okonomiyaki on the weekends and Late Night Fried Rice daily after 10 PM.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

HOST JOB DESCRIPTION

Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and proceduresSuccessfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed