Host

The Chatham Inn, Relais & Chateaux; Chatham (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

State Health Insurance

Company Dental and Vision

401K - Contribution and Matching

On Demand Pay

Team Member/Friend Discounts

Job summary

The Chatham Inn, Cape Cod's Forbes Five-Star hotel, seeks a polished Host to greet guests, manage reservations, and guide dining flow at Cuvee Bistro. You will be the first and last impression, balancing warmth with efficiency in a luxury setting.

The ideal candidate brings hospitality experience, superb communication, and a guest‑first mindset. Weekend and peak season availability is required. We offer health benefits, retirement plans, and employee discounts across Noble House properties.

Qualifications

• Experience in upscale dining or boutique hospitality preferred.
• Strong communication and interpersonal skills with guests.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations with confidence and accuracy.
• Escort guests to tables while creating a welcoming atmosphere.
• Recognize returning guests and VIPs when possible.
• Provide clear communication regarding wait times and dining flow.
• Balance indoor dining room, patio, and bar seating as one experience.
• Coordinate with servers and leadership to maintain smooth pacing.
• Support seating strategies to enhance guest comfort and service efficiency.
• Maintain visibility in the dining area to ensure brand standards.
• Assist guests with needs as they arise.
• Help keep lobby and entrance clean and presentable.
• Act as central communication point between front door and dining room.

Skills

Guest hospitality

Customer service

Communication skills

Organization

Teamwork

Job description

WE ARE

The Chatham Inn, Cape Cod's only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.

OUR CULTURE | Individual Distinction, Collective Soul

At Noble House Hotels & Resorts, our philosophy emphasizes \"location, distinction, and soul.\" Our properties are not a \"one-size-fits-all.\" And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...

The Host is the first and last impression of Cuvée Bistro. This role sets the tone for the entire guest experience — balancing warmth, confidence, organization, and grace. The ideal candidate understands that true luxury is about making guests feel recognized, welcomed, and cared for from the moment they arrive

Key Responsibilities:

Guest Welcome & First Impressions

• Greet all guests warmly and professionally upon arrival


• Manage reservations with confidence and accuracy


• Escort guests to tables while creating a welcoming and relaxed atmosphere


• Recognize returning guests and VIPs when possible


• Provide clear communication regarding wait times and dining flow

Reservation & Floor Management

• Manage OpenTable (or reservation platform) effectively


• Balance indoor dining room, patio, and bar seating as one cohesive Cuvée experience


• Coordinate closely with servers and leadership to maintain smooth pacing


• Support strategic seating to enhance guest comfort and service efficiency

Guest Experience Oversight

• Maintain visual awareness of the dining room to ensure energy and presentation remain aligned with brand standards


• Assist with guest needs as they arise


• Help maintain lobby and entrance cleanliness and presentation

Communication & Teamwork

• Act as a central communication point between front door and dining room team


• Participate in daily pre-shift meetings


• Support leadership with guest notes, special requests, and service recovery when needed

(Please note: We do not sponsor or employ individuals for this position who are employed under another location's H-2B visa program. This role is not eligible as a second job for individuals currently employed under an H-2B visa elsewhere, as such employment would not be authorized under federal visa regulations.)

Requirements

Who you are…

• Naturally warm and polished without being formal


• Organized and calm under pressure


• Strong communicator with emotional intelligence


• Detail-oriented and guest-focused


• Professional in appearance and demeanor


• Available for weekends and peak summer season

Experience in upscale dining or boutique hospitality preferred.

We've got you covered…

• State Health Insurance; Company Dental and Vision; 401K - Contribution and Matching


• On Demand Pay- your pay before payday
  
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.