Host

New Forum, Inc; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Piedmont Social House in Charlotte, NC is seeking a Part Time Host to warmly greet guests, seat them at tables, and help maintain a smooth dining flow. The role involves managing waitlists, assisting with to-go orders, and supporting event areas with a customer-first approach.

The position is part-time, requires flexible hours (including evenings and weekends), and offers training. Prior host experience is preferred but not required, with GED or equivalent encouraged.

Qualifications

• Customer-first mentality
• Ability to multi-task in a fast-paced setting
• Strong organizational skills
• Ability to direct team members during peak periods
• Knowledge of PSH facility and activities
• Ability to operate a computer and process payments when needed
• Basic reading, writing and math skills
• Knowledge of workplace safety

Responsibilities

• Welcomes, greets and seats guests.
• Maintains neat, stocked host area and seating charts.
• Quotes accurate wait times and manages waitlists.
• Answers phones promptly and handles to-go orders.
• Assists with setting up and taking down gaming events and seating areas.
• Directs guests to event areas and communicates special needs to servers.
• Maintains restroom cleanliness and stocking.
• Reports for work in a neat uniform.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Host

Front of House Part Time Clerical Piedmont Social House, Charlotte, NC, US

30+ days ago Requisition ID: 1005

Summary/Objective

The Host at Piedmont Social House is responsible for greeting guests and assisting them to their tables while creating a positive environment. Maintains and restocks areas in the restaurant as necessary. Assists all guests in a professional and friendly manner.

Essential Functions

Reasonable accommodations may be made available to enable individuals with disabilities to perform the essential functions. Regular and predictable attendance is an essential function of the position.

• Welcomes, greets and seat guests.
• Performs duties with a customer first mentality.
• Tracks and rotates seating using seating chart to ensure all guests receive great service.
• Operates the floor plan and tracks names on waitlist.
• Updates the floor plan for clean and dirty tables.
• Accurately quotes wait times.
• Cleans and organizes the host area. Keeps menus clean and stocked.
• Answers phones in a timely manner.
• Takes To-Go orders and give order to bartenders.
• Maintains restrooms through each shift by keeping floors clean and stocking with supplies as needed.
• Communicates any guest’s special needs to servers.
• Directs guest to the Control Desk for assisting with bowling and gaming.
• Assist with setting up and taking down gaming at open and close.
• Assist in cleaning and busing tables.
• Assist guests to event areas.
• Reports to work in a neat and clean uniform.

Competencies

• Ability to handle high pressure situations
• Multi-tasking is a plus
• Great organizational skills
• Customer first mentality
• Ability to direct team members during peak periods
• Posses a current knowledge of PSH facility and activities
• Ability to operate a computer and process payments when needed
• Knowledge of workplace safety
• Basic reading, writing and math skills

Work Environment

Must be able to work in a fast-paced area. Ability to make quick decisions and respond to guests needs as they arise. Ability to carry multiple plates with food to a designated area.

Physical Demands

• Ability to stand on your feet for up to 8 hours.
• Walking varied distances seating guests.
• Ability to carry trays that weigh 40 pounds.
• Ability to work in a varied temperature range.

Position Type/Expected Hours of Work

Hours are varied. Team Members can be scheduled 10 to 45 hours per week, depending upon availability and needs of the restaurant. Team Members can be scheduled between the hours of 9:00 am to 1:00am, 7 days a week.

Preferred Education and Experience

Prior experience is preferred but not necessary. Will train for the position. GED or equivalent is preferred.

Please note that this job description is not designed to cover all activities, duties or responsibilities. Activities duties and responsibilities may change at any time with or without notice.