Host

Park And Grove; Charleston (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading restaurant in Charleston, Park & Grove, is seeking a host to welcome guests and ensure a positive dining experience. As the host, you'll manage reservations, guide guests to their tables, and maintain a friendly atmosphere, contributing significantly to our community-oriented environment.

Benefits

Fun work environment

Free parking

Flexible hours

Employee discount

Competitive pay

Qualifications

• Strong communication and organizational skills required.
• Customer service experience preferred.
• Ability to remain calm under pressure and create a positive atmosphere.

Responsibilities

• Greet and seat guests in a timely, friendly, and professional manner.
• Manage reservations and ensure smooth seating rotations.
• Maintain cleanliness of bathrooms and assist with guest inquiries.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Ability to Stay Calm Under Pressure

Job description

Company Overview

We’re a neighborhood destination serving neighbors and creating community with everyone who walks through our door — from longtime regulars to first-time visitors. Through delicious food and drink, a refined, inviting space, and outdoor events and activations, we’re creating a place and experience that brings people together.

We eat, drink and move with the seasons. To nourish, energize and inspire a sense of belonging with all who join us.

Hospitality is at the core of everything we do here at Park & Grove. We treat everyone as if they were a guest in our own home.

As a member of the Park & Grove team, you will set the stage and have a direct impact on each guest’s experience. We will provide you with all the training and tools necessary for you to be successful. We take great pride in recognizing that members of our team strive to do the very best each and every day. Our values, standards and goals can only be maintained by people that share in these same beliefs.

Job Summary

The primary objective of the host is to greet and seat guests in a timely, friendly, and professional manner. You set the tone for a positive dining experience for guests entering the restaurant. Host are responsible for answering the phone, taking to go orders, and booking reservations.

Responsibilities

Greeting guests in a friendly and professional manner

Moving reservations around to seat servers’ sections evenly trying to follow the rotation when possible

Guiding guests to their table and letting them know who their server will be

Keeping Resy up to date with the course each table is on so you can properly plot future reservations

Using the waitlist effectively

Checking on the bathrooms during the shift to make sure they are clean and stocked properly

Communication with service staff and managers about any issues with tables or guests

Answering the phone for reservations, to go orders, guest questions

Being at the host stand to thank guests for coming and dining and wishing them a good night

Understanding Resy

Qualifications

Strong communication skills

Time management and counting skills

Customer service and people skills

Organizational skills

Ability to remain calm under pressure

Ability to bring a positive and enthusiastic atmosphere to the restaurant and guests

Benefits/Perks

Fun work environment

Free parking

Flexible hours

Employee discount

Competitive pay