Host

PJW Restaurant Group; Center Square (PA); On-site; USD 25,000 - 35,000; Full time

Job summary

PJW Restaurant Group is now hiring Hosts at PJ Whelihan's Restaurant + Pub in Blue Bell, PA. As a Host, you'll play a vital role in delivering an exceptional guest experience while managing a busy environment.

The position requires a positive attitude and the ability to greet guests warmly. Responsibilities include welcoming guests, managing waitlists, and maintaining cleanliness at the hostess station. If you thrive in high-pressure situations and take pride in your appearance, we want you on our team!

Qualifications

• Must work in a standing position for long periods (up to 5 hours).
• Ability to warmly welcome guests with a positive, can-do attitude.

Responsibilities

• Greet all guests upon arrival.
• Provide estimated waiting times and record guest names when necessary.
• Seat guests based on preference and maintain a clean hostess station.

Skills

Positive attitude

Customer service

Composure under pressure

Job description

Now hiring Hosts at PJ Whelihan's Restaurant + Pub in Blue Bell, PA!!

With a name that pays tribute to our founder’s grandfather, each PJ Whelihan’s has a somewhat unique feel, but all are neighborhood establishments that deliver a great guest experience. Inside you’ll find an impressive TV package that helps make PJ’s the best place to catch all the sports action around a busy bar with a huge selection of beer on tap, including PJW Copper Lager, the signature house beer brewed by Victory Brewing Company. PJs famous wings are a community tradition that has built loyal customers and true fans.

Reports to: General Manager/ FOH Manager

PJWRG Must Have KEY Personalities:

• SMILE! A friendly attitude, charismatic energy, and social personality is NEEDED for success in any role with our company.
• Someone who takes pride in their appearance and the way they present themselves to others is a must when you’re running the show with PJWRG! We’re looking for someone who puts their best foot forward every single day.
• Staying “calm, cool, and collected”. Your composure and ability to handle pressure in a high-volume atmosphere is something that will keep the guests coming back time and time again.
• Our ideal employee is a leader in every sense. You MUST be responsible and confident in your position, its requirements and how you intend to carry out your duties!

Host Responsibilities:

• Warmly and graciously greet all guests upon arrival.
• When possible, open the front door for guests entering and leaving the restaurant.
• When immediate seating is limited, record guest names and number of people in the party.
• Provide guests with estimated waiting times.
• Call out name and number of party when tables become available.
• Seat guests based on guest preferences whenever possible and consider the balancing of customer flow in the service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect the table for proper presentation and completeness.
• Relay messages to servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Maintain a clean and organized hostess station.
• Ensure the front of restaurant (entrance hallway / doors) are clear of trash, swept and windows are clean.
• Check bathrooms for cleanliness and paper supplies every two hours during the day and every hour from 5:00 pm – close.
• Utilize POS system to ensure accurate sales data and Hot Schedules application for scheduling and communication amongst the restaurant team.
• Read all messages sent from Management via Hot Schedules before coming in for each shift. Important information will be communicated via Hot Schedules that must be followed & implemented for your next shift.

Host Qualifications:

• A positive, can-do attitude and the ability to warmly welcome our guests.
• Work in a standing position for long periods of time (up to 5 hours).