Host

PJW Restaurant Group; Malvern (Chester County); On-site; USD 17,000 - 22,000; Full time

Job summary

PJ Whelihan's Restaurant + Pub in Malvern, PA is seeking Hosts to warmly greet guests, manage seating, and keep the dining room running smoothly during busy hours.

Ideal candidates bring a friendly, presentable appearance, a social personality, and the ability to stay calm under pressure while coordinating with servers and management. This is a front-of-house role within PJW Restaurant Group, dedicated to delivering a great guest experience.

Qualifications

• A positive, can-do attitude and the ability to warmly welcome our guests.
• Standing position for long periods of time (up to 5 hours).

Responsibilities

• Warmly and graciously greet all guests upon arrival.
• Record guest names and party size when immediate seating is limited.
• Provide guests with estimated waiting times and call out party names when tables are ready.
• Seat guests based on preferences and balance guest flow.
• Relay messages to servers and bussers; maintain a clean hostess station.
• Ensure front entrance is clear of trash and bathrooms are checked regularly.

Skills

Friendly attitude

Social personality

Calm under pressure

Leadership

Job description

Now hiring Hosts at PJ Whelihan's Restaurant + Pub in Malvern, PA!!

With a name that pays tribute to our founder's grandfather, each PJ Whelihan's has a somewhat unique feel, but all are neighborhood establishments that deliver a great guest experience. Inside you'll find an impressive TV package that helps make PJ's the best place to catch all the sports action around a busy bar with a huge selection of beer on tap, including PJW Copper Lager, the signature house beer brewed by Victory Brewing Company. PJs famous wings are a community tradition that has built loyal customers and true fans.

Reports to: General Manager/ FOH Manager

PJWRG Must Have KEY Personalities:

• SMILE! A friendly attitude, charismatic energy, and social personality is NEEDED for success in any role with our company.
• Someone who takes pride in their appearance and the way they present themselves to others is a must when you're running the show with PJWRG! We're looking for someone who puts their best foot forward every single day.
• Staying "calm, cool, and collected". Your composure and ability to handle pressure in a high-volume atmosphere is something that will keep the guests coming back time and time again.
• Our ideal employee is a leader in every sense. You MUST be responsible and confident in your position, its requirements and how you intend to carry out your duties!

Host Responsibilities:

• Warmly and graciously greet all guests upon arrival.
• When possible, open the front door for guests entering and leaving the restaurant.
• When immediate seating is limited, record guest names and number of people in the party.
• Provide guests with estimated waiting times.
• Call out name and number of party when tables become available.
• Seat guests based on guest preferences whenever possible and consider the balancing of customer flow in the service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect the table for proper presentation and completeness.
• Relay messages to servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Maintain a clean and organized hostess station.
• Ensure the front of restaurant (entrance hallway / doors) are clear of trash, swept and windows are clean.
• Check bathrooms for cleanliness and paper supplies every two hours during the day and every hour from 5:00 pm - close.
• Utilize POS system to ensure accurate sales data and Hot Schedules application for scheduling and communication amongst the restaurant team.
• Read all messages sent from Management via Hot Schedules before coming in for each shift. Important information will be communicated via Hot Schedules that must be followed & implemented for your next shift.

Host Qualifications:

• A positive, can-do attitude and the ability to warmly welcome our guests.
• Work in a standing position for long periods of time (up to 5 hours).

About PJW Restaurant Group:

PJW Restaurant Group has been successful for more than three decades by striving for more. Our energy manifests itself in every concept we create, dish we develop, and drink we serve. We are dedicated to providing experiences that our guests look forward to.

We draw inspiration - and sustenance - from both the neighborhoods we are rooted in and our more than 1,800 employees. Nothing makes us happier than seeing a serving job get passed down from sibling to sibling or watching a line cook grow into a manager.

PJW Restaurant Group creates community destinations. We never stop pushing ourselves to elevate all we offer our guests, and we never settle for less than our best.

Nothing moves forward by standing still, so we will continue growing, continue innovating, and continue raising the bar.