Host

Ontario Trillium Foundation; Butte (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

The Ontario Trillium Foundation in Butte, Montana is looking for a Host to enhance the dining experience. This role involves creating a welcoming atmosphere as well as coordinating guest flow and reservations.

Ideal candidates should possess strong leadership skills and a genuine passion for delivering exceptional experiences. Responsibilities include engaging with guests, supporting team operations, and contributing to the restaurant's high customer service standards.

Qualifications

• Ability to organize and deliver exceptional experiences.
• Genuine approach to customer care through customized experiences.
• Strong communication skills with team members and guests.
• Positive and problem-solving attitude.

Responsibilities

• Deliver exceptional experiences with high quality food and beverage.
• Engage with the community and provide guest care.
• Coordinate reservations and guest experiences.
• Support service team to ensure guest satisfaction.

Skills

Leadership

Communication

Problem-solving

Customer Service

Organizational Skills

Job description

About the Host Role

The Host has an important role of protecting, maintaining and evolving the restaurants' culture through adhering, teaching and preserving the integrity of our customer standards. Food and beverage are at the heart of the definition of our culture and business. The Host contributes to the success of the restaurant by controlling the flow of Guests within the restaurant. The Host’s responsibility is to create a positive first and last professional image for our Guests and to support all team members.

Qualifications

• A leader with the ability to organize, coordinate, and deliver exceptional experiences while captaining the ship.
• A genuine and sincere approach to taking care of people through customized, exceptional experiences.
• A tremendous ability to communicate with fellow team members, supervisors, and especially – The guest!
• A can‑do, problem solving and fun‑loving attitude.
• Experience is great, but we will teach you everything you need to know if you are new to our exciting and rewarding industry.

Responsibilities

• Working side by side with a team delivering exceptional experiences with high quality food and beverage.
• Creating a relationship with the community through genuine engagement and guest care.
• Following a series of steps to deliver on our promise of Rocky Mountain Hospitality.
• Answering the phones and coordinating reservations and/or information delivery as well as to‑go orders.
• Greeting guests upon arrival and coordinating their dining experience in a timely manner.
• Working with the service team to ensure that the guest is taken care of from start to finish.

Additional Tasks

• Roll Silverware
• Cleaning bathrooms
• Cleaning menus
• Cleaning windows
• Stock candy and to go station
• Maintain patio
• Stock stations
• Sweep floors
• Bissel mats
• Set the sections up for the night - floor chart
• Take and set up reservations
• Straighten up dining room, bar and private room
• Side work sheet
• Sizzle card
• Fish board (if applicable)
• Sandwich board (if applicable)

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.