Host

Pink Taco; Boston (MA); On-site; USD 32,000 - 38,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a friendly and dedicated Host/ess to join their dynamic team. In this fast-paced, high-volume environment, you will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive. Your role will involve greeting guests, managing seating arrangements, and providing exceptional service to enhance their dining experience. This is a fantastic opportunity for individuals who thrive in a bustling atmosphere and are passionate about delivering outstanding guest relations. If you're looking to grow your career in the hospitality industry, this role is perfect for you.

Qualifications

• Minimum of one year related experience in a full-service restaurant.
• Ability to communicate effectively in English with staff and guests.

Responsibilities

• Greet guests immediately upon arrival and seat them promptly.
• Respond to guest concerns and complaints while maintaining a positive attitude.
• Assist teammates with side work duties as needed.

Skills

Guest relations

Communication skills

Sanitation and safety

Proper lifting techniques

Opentable familiarity

Education

High School Diploma

Job description

PURPOSE

The host/ess is responsible for delivering a friendly greeting upon guests' arrival, promptly seating the guests, and bidding them farewell and inviting them back upon their departure.

DUTIES & RESPONSIBILITIES

• Greet guests immediately upon arrival
• Inform the guests that their table is ready and invite them to the table
• Carry guests’ drinks to their seats/tables from the bar area and transfer their tab to the table if needed
• Pull out their chairs and tables to make it easier for the guests to sit down
• Answer calls promptly and politely
• Utilize all tables on a rotation to achieve highest turnaround of guests and maintain smooth flow of the restaurant
• Keep host stand well organized and stocked
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
• Tour the restaurant in intervals to identify any empty tables
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Complete opening/running/closing side work duties as assigned
• Assist teammates with opening/running/closing side work duties upon request
• Assists and/ or completes additional tasks as assigned
  

QUALIFICATIONS & SKILLS

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Possession of or the ability to possess all state required work cards
• Minimum of one (1) years related experience
• Familiarity with Opentable
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  

DISCLAIMER

This job description is a summary of duties, which you as a Host/ess are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

Qualifications Licenses & Certifications

Preferred

Food Handler Card - HRLY

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.