Hospitality Worker III - William F. Bolger Center

Aramark Correctional Services; Potomac (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Aramark is seeking a Hospitality Worker III to ensure guest satisfaction by handling reservations, assisting guests, and resolving concerns. The Front Desk Lead may oversee guest services tasks and delegate duties per client needs. Responsibilities include night audit procedures, check-in/check-out, answering phones, and ensuring accurate billing.

Benefits vary by location; employment is subject to applicable laws and company policies. This role may require overtime, weekends, and lifting.

Qualifications

• Previous guest services experience preferred.
• Excellent customer service skills.
• Interpersonal and communication skills, both verbal and written.
• Organizational skills, accuracy, and attention to detail.

Responsibilities

• Make sure all guests are checked in properly with the correct Booking Id Number.
• Check that group billing is setup according to booking ID.
• Check all room rates for accuracy and make corrections if needed, based on group information sheet.
• Forward no-show report to appropriate departments.
• Follow night audit procedure manual.
• Front Desk duties: Check in, Check out and answering the phones
• Ensures credit card transmissions are accurate and transmitted daily.
• Complete the daily GRR and distribute.
• Audit all revenue, settlement, and adjustments for accuracy and for proper backup.
• Major portions of work are performed at a desk and/or computer terminal during the night.
• Follows ARAMARK and NCC policies and procedures and safety policies.
• May be required to work overtime, days, and/or weekends.
• Additional tasks and responsibilities may be assigned at the discretion of the manager.

Skills

Customer service

Interpersonal communication

Organizational skills

Attention to detail

Job description

Job Description

The Hospitality Worker III is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Front Desk Lead Worker may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Compensation Data

COMPENSATION: The Hourly rate for this position is $26.00 to $26.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Make sure all guests are checked in properly with the correct Booking Id Number.

• Check that group billing is setup according to booking ID.
• Check all room rates for accuracy and make corrections if needed, based on group information sheet.
• Forward no-show report to appropriate departments.
• Follow night audit procedure manual.
• Front Desk duties: Check in, Check out and answering the phones
• Insures credit card transmissions are accurate and transmitted daily.
• Complete the daily GRR and distribute.
• Audit all revenue, settlement, and adjustments for accuracy and for proper backup.
• Major portions of work are performed at a desk and/or computer terminal during the night.
• Follows ARAMARK and NCC policies and procedures and safety policies.
• May be required to work overtime, days, and/or weekends.
• Additional tasks and responsibilities may be assigned at the discretion of the manager.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous guest services experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.