Hospitality Team Member - Guest Experience Champion

Shake Shack; Wilmington (NC); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

EAP

Commuter Benefits

Meal Discounts

Shake Shack Discounts

Job summary

Shake Shack in Wilmington, NC is seeking dedicated crew members to deliver fast, friendly service and top-quality food. This role offers hourly pay of $15.00 plus tips, with opportunities for mentorship, training, and growth within the ShackFam.

You will work across stations, maintain high standards of safety, and contribute to a welcoming, inclusive guest experience. Ideal candidates are 16 or older, flexible for evenings and weekends, and ready to learn in a fast-paced environment.

Qualifications

• Must be able to learn quickly in a fast-paced, high-volume environment.
• Ability to adapt to various roles within the restaurant.
• Demonstrates integrity by doing the right thing and taking accountability.
• Flexible availability including evenings, weekends, and holidays.
• Minimum age of 16 years old.

Responsibilities

• Embody enlightened hospitality by leading interactions with warmth and care toward team members and guests.
• Prepare and assemble food orders according to Shake Shack standards and recipes.
• Master all stations and rotate through them, keeping each day fresh and exciting.
• Follow all food safety and sanitation procedures to ensure guest and team member safety.
• Stand for something good by aligning with Shake Shack's values of integrity, inclusivity, and community engagement.

Skills

Quick learner

Adaptability

Integrity

Flexible schedule

Age 16+

Job description

Shake Shack in Wilmington, NC is seeking dedicated crew members to deliver fast, friendly service and top-quality food. This role offers hourly pay of $15.00 plus tips, with opportunities for mentorship, training, and growth within the ShackFam.

You will work across stations, maintain high standards of safety, and contribute to a welcoming, inclusive guest experience. Ideal candidates are 16 or older, flexible for evenings and weekends, and ready to learn in a fast-paced environment.