Hospitality Team Member

The Press Club Grill; El Segundo (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay + tips

Free meals during shifts and 50% off

Development opportunities

Fun, inspiring work environment

Job summary

Tender Greens is seeking a Hospitality Team Member to deliver exceptional guest experiences in a fast-paced setting. You will greet guests, guide them through the menu, process orders, and ensure accuracy while maintaining a clean, safe dining area.

The role emphasizes teamwork, flexibility, and a positive attitude as part of our brand culture. No prior training required, with opportunities for development and growth within the restaurant.

Qualifications

• Warm, helpful, hospitable and guest-focused by nature.
• Restaurant or retail experience is helpful, but not required.
• Ability to stay pleasant and efficient in a fast-paced environment.
• Strong communication and team collaboration skills.

Responsibilities

• Greet guests and ensure quick, accurate service while creating a memorable experience.
• Assist guests with menu guidance, order entry, and payment processing.
• Handle take-out orders and telephone orders.
• Maintain menu knowledge and safety/compliance standards.
• Prepare beverages and deliver food to tables promptly.
• Keep service areas and dining spaces clean and inviting.
• Uphold company safety and sanitation policies and standards.

Skills

Warm hospitality

Guest-focused

Effective communication

Team player

Ability to thrive in fast-paced env

Flexibility in scheduling

Job description

Hospitality Team Member

Who we are: Tender Greens

Tender Greens delivers inspired food, friendly service, and great value in a comfortable space. We believe that everybody is equally important to our mission. Our menu reflects the best of the season and is prepared with simplicity, skill and most importantly PASSION! We challenge ourselves, and each other, to be the best.

At Tender Greens we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our team members grow and develop to their highest potential.

The Job

As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as;

• Acting as a brand ambassador and delivering exceptional hospitality and service by
  • Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience
  • Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments
  • Taking telephone orders and preparing take out orders
  • Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions
  • Making and serving fresh non-alcoholic and alcoholic beverages
  • Delivering food to guests and refilling drinks quickly, efficiently, and accurately
  • Engaging the guests in light conversation when appropriate
• Maintaining a clean and inviting space for our guests by
  • Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing
  • Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels
  • Setting up, stocking, cleaning, and maintaining all service stations
• Maintaining a safe working environment by
  • Understanding and exhibiting compliance to the company’s required safety policies and standards
  • Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law
• Exemplifying Company culture by
  • Working as a team to achieve Company goals and standards
  • Supporting other areas of the restaurant as necessary
  • Maintaining a professional and presentable appearance according to the Company’s Uniform Policy
• All other job duties as assigned by Manager

We challenge ourselves, and each other, to be the best. Required skills and qualifications for this position include:

• A warm, helpful, hospitable and guest focused nature
• Restaurant or retail experience is helpful, but not necessary
• Ability to approach work with a sense of fun while delivering outstanding results
• Ability to thrive in a fast paced environment
• Ability to communicate effectively
• A high level of resourcefulness in solving problems and taking initiative
• Ability to understand and meet restaurant standards for health, safety, and excellence.
• Ability to comply with all company policies, processes and standards
• Must be eligible to work in the United States
• Must be a minimum of 18 years old
• Ability to work a flexible schedule based on restaurant needs
• Food handler's card may be required according to local and or state regulations
• Responsible Beverage Service Certification may be required according to local and or state regulations

Physical Requirement:

• Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis
• Some bending/kneeling/stooping required
• Must be able to stand and/or walk for long periods of time
• Must be able to work in a hot kitchen environment
• Must be able to place plates, utensils, pans, and cases on both high and low shelves
• Must be able to work indoors and outdoors

Benefits

• We offer competitive pay + tips
• Free meals during shifts and 50% discount while off the clock
• Opportunities for development and growth
• A fun and inspiring work environment and be part of an amazing team

This job description only provides an overview of job responsibilities that are subject to change