Hospitality Supervisor - Adventures on the Gorge

Aramark Corporation; West Virginia; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Services Supervisor to lead a dedicated team in delivering exceptional service at a bustling conference center. This dynamic role involves overseeing operations, training staff, and ensuring a seamless experience for guests. If you are passionate about hospitality and have strong leadership and communication skills, this is an exciting opportunity to make a significant impact in a vibrant environment. Join a team that values service excellence and offers a supportive atmosphere for personal and professional growth.

Qualifications

• Strong work ethic and commitment to service excellence.
• Experience in guest services and hospitality preferred.

Responsibilities

• Supervise Guest Services Support Staff for 24/7 coverage.
• Train Front Desk/Concierge staff using established programs.
• Ensure world-class service in check-in/out and guest orientation.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Customer Service

Computer Proficiency

Education

Experience in Hospitality

Job description

Job Description

Under the direction of the Guest Service Manager, the Guest Services Supervisor oversees the operations within the Guest Services Department, ensuring a positive experience for staff and guests at the conference center.

Job Responsibilities

1. Supervise Guest Services Support Staff to provide 24/7 coverage.
2. Coordinate registration and transportation for guests.
3. Train Front Desk/Concierge staff using established programs.
4. Ensure world-class service in check-in/out, lobby ambassador program, guest orientation, telephone service, mail handling, reservations, and property management system.
5. Assist guests and address concerns promptly.
6. Manage supplies, safe deposit boxes, and cashier banks.
7. Design and implement staff training programs.
8. Order and inventory supplies.
9. Communicate with other departments for seamless guest experience.
10. Follow emergency procedures.
11. Perform additional duties as assigned by the Guest Services Manager.

Qualifications

• Positive attitude, strong work ethic, commitment to service excellence.
• Proficient with personal computers.
• Experience in guest services and hospitality.
• Effective leadership, motivation, and communication skills.
• Strong organizational abilities.
• Preferably two years in hospitality or similar environment.
• Fluent in English (reading, writing, speaking).

Physical demands may include lifting, bending, pushing, pulling, and extended walking/standing. Uniforms and PPE may be required.