Hospitality Specialist - Part Time - Temp

Cushman & Wakefield; New York (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in the real estate sector is looking for a part-time Hospitality Specialist to support its property management operations. This role will oversee guest interactions, manage front desk duties, and provide essential services to residents and guests during their stay. A focus on excellent customer service and operational efficiency is paramount.

Benefits

Health, vision, and dental insurance

Retirement savings plans

Flexible spending accounts

Paid and unpaid time off

Qualifications

• Experience in customer service or hospitality preferred.
• Basic bookkeeping knowledge for cash handling.
• Ability to communicate effectively.

Responsibilities

• Oversee all aspects of the Front Desk operations.
• Handle guest requests and complaints professionally.
• Register hotel guests and manage reservations.

Skills

Customer Service

Communication

Bookkeeping

Job description

Job Title

Hospitality Specialist - Part Time - Temp

Job Description Summary

HOSPITALITY SPECIALIST - Part Time - Temp (6 month +/- detail)
Under the supervision of the Management Team (Property Manager/Operations Manager Guest Facility/Assistant Operations Manager Guest Facility), the Contingent Hospitality Specialist is responsible for overseeing all operational aspects of the Front Desk. This role ensures the highest level of customer service and professionalism for all hotel guests and building residents, including timely responses to and resolution of any requests or concerns.

Job Description

ESSENTIAL JOB DUTIES:

• Greet all building occupants professionally and ensure their safety and security.
• Register and assign rooms to hotel guests, and announce visitors or deliveries to building residents.
• Create reservations based on guest requests and availability, verify payment methods, and confirm credit details.
• Handle all incoming calls, including guest and tenant requests, reservations, and call forwarding.
• Coordinate and assist with resident move-ins and move-outs.
• Maintain the key log and all relevant data sheets.
• Manage package deliveries for hotel guests and residents, log receipts, and notify recipients of package availability.
• Confirm and control petty cash transactions.
• Provide neighborhood and NYC-related information upon request.
• Process payments, issue receipts, and make change for guests. Verify shift collection totals and prepare the clerk deposit envelope.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide escort instructions to team members and building occupants.
• Review guest accounts and charges during check-out.
• Communicate guest concerns to housekeeping, maintenance, or management as needed.
• Liaise with service companies regarding technical issues (e.g., cable TV, internet, property software) when no manager is on duty.
• Confirm next-day departures.
• Perform opening and closing procedures according to shift requirements.
• Execute additional duties as assigned.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $16.00 - $27.75 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail] . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”