Hospitality Specialist (Safety)

Centerstone; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks

Job summary

Brightli in Springfield, MO is seeking a Hospitality Specialist to promote a safe, welcoming environment for clients and staff. You will deliver exceptional customer service, support treatment teams, and engage respectfully with diverse populations while upholding ethical standards.

The role emphasizes crisis intervention, de-escalation, and ongoing safety communication, with a focus on a compassionate, collaborative workplace culture and continuous staff development.

Qualifications

• Customer service mindset with strong communication.
• Ability to work with diverse populations and foster belonging.
• Crisis intervention experience preferred; training provided if needed.

Responsibilities

• Greet clients and visitors, answer questions, and provide directions.
• Promote a safe and welcoming environment in line with Brightli standards.
• Support staff development and attend required meetings to foster teamwork.
• Facilitate crisis interventions and de-escalation as needed during therapeutic journeys.
• Maintain ongoing communication with clients to ensure safety for staff and visitors.
• Collaborate with the treatment team to create a healing environment.

Skills

Customer service

Cultural sensitivity

Crisis intervention

De-escalation

Education

High School Diploma/GED

Job description

**Job Description:****Job Title:** Hospitality Specialist **Location:** Springfield, Missouri **Department:** Facilities Management **Employment Type:** Full-time **Job Summary:** As a **Hospitality Specialist**, you will play a crucial role in promoting health and safety throughout our organization. You will help create a safe and welcoming environment for all clients and staff, embodying our commitment to excellence. Join our compassionate and collaborative team, where you will make a meaningful difference every day. We seek individuals who are committed to providing excellent customer service, demonstrating cultural sensitivity, and engaging positively with our community. In this position, you will perform various safety-related functions to ensure the well-being of everyone. Your innovative ideas and proactive engagement will help create a supportive atmosphere for client therapeutic transformations. **This position offers...** • **Employee Assistance Program** – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost • **Mileage Reimbursement** – Company paid for work functions requiring travel • **Employee Discounts** – Hotels, Theme Parks & Attractions, College Tuition • **Workplace Culture** - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce • **Additional Perks & Benefits** - Scroll down to bottom of this post to learn more **Key Responsibilities:** • Manage and ensure compliance with Brightli’s operational guidelines and professional ethical standards. • Actively participate in staff development activities and required meetings to foster a collaborative environment. • Facilitate crisis interventions and utilize de-escalation techniques to maintain a safe space for clients during their therapeutic journeys. • Provide excellent customer service by greeting clients and visitors promptly and assisting with questions and directions. • Maintain ongoing communication with clients to support a positive atmosphere and ensure safety for staff and visitors alike. • Collaborate with the treatment team to ensure a welcoming environment conducive to healing and transformation. • Conduct regular evaluations of self and staff performance to uphold Brightli's standards. • Demonstrate cultural awareness, respect, and sensitivity to all individuals, fostering a sense of belonging. **Education, Experience, and/or Credential Qualifications:** • High School Diploma, GED, or equivalent preferred. • Preferred experience with diverse populations and cultural awareness. • Crisis intervention experience is strongly preferred. **Additional Qualifications:** • Successful completion of a background check, including criminal record, driving record, and fingerprint check. • Completion of New Hire Orientation at the beginning of employment. • Current driver's license, acceptable driving record, and current auto insurance required. **Physical Requirements:** • ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull objects. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. • Sedentary work involves sitting most of the time but may include walking or standing for brief periods. **Position Perks & Benefits:****Paid time off:** full-time employees receive an attractive time off package to balance your work and personal life**Employee benefits package:** full-time employees receive health, dental, vision, retirement, life, & more**Top-notch training:** initial, ongoing, comprehensive, and supportive**Career mobility:** advancement opportunities/promoting from within**Welcoming, warm, supportive:** a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.**Brightli is on a Mission:**A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.