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Hospitality Shift Manager
Seneca Gaming Corporation
Buffalo (NY)
On-site
USD 43,000 - 50,000
Full time
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Job summary
A prominent gaming corporation in Buffalo seeks a Hospitality Shift Manager. This pivotal role involves overseeing Food and Beverage operations and Facilities, managing staff, and ensuring compliance with standards. The ideal candidate will have a strong background in hospitality, leadership skills, and a commitment to exceptional customer service.
Qualifications
- 18 years or older upon employment.
- Four years of experience with two years in Food and Beverage.
- Minimum of two years supervisory experience.
Responsibilities
- Manage Food & Beverage operations and Facilities/EVS.
- Handle scheduling, payroll, and HR issues.
- Ensure compliance with safety and alcohol guidelines.
Skills
Education
Job description
Hospitality Shift Manager page is loaded
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Responsible for managing and supervising all Food & Beverage operations and Facilities/EVS, Kitchen and Stewarding functions as well as all employees of these departments when the Hospitality Manager is not on premises.
2. Handle with all administrative duties such as scheduling, payroll, filling, personnel maintenance and HR issues for Food and Beverage and Facilities/EVS. Ensure proper staffing levels and work schedules in order to provide a high level of service with minimum labor hours. Evaluate staff performance on a ninety (90) day and annual basis.
3. Conduct regular cover count, check average, food and beverage costs and projection analysis to maximize profitability.
4. Responsible for the implementation of the Food and Beverage and Facilities/EVS Policies and Procedures.
5. Must be able to operate and run multi-unit operations.
6. Assist with hiring, training, recognition, coaching, terminations and other personnel related issues.
7. Communicate regularly with the Food & Beverage Management team and keep them informed on all casino and Food and Beverage activities and events. Communicate regularly with employees and keep them informed on all casino activities and events.
8. Advise the Hospitality Manager of daily problems and needs; utilize all available resources to maximize profits.
9. Adhere to all safety and sanitation guidelines in regards to Serve Safe, Seneca Nation Health codes and Seneca Gaming Corporations Risk Management Department.
10. Adhere to TIPS Certification and Alcohol Awareness policy.
11. Ensures compliance with liquor laws and all requirements associated with the property’s liquor license.
12. Responsible for settling all disputes with customers, employees and supervisors.
13. Cooperate with the Seneca Gaming Authority to ensure proper compliance with all rules and regulations of the Seneca Gaming Corporation.
14. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
15. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
16. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
17. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
18. Attend all necessary meetings.
19. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
1. Must demonstrate leadership, fairness and sensibility to the customers and employees.
2. Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High School diploma or its equivalency required.
3. Four (4) years of experience with two (2) years in the field of food and beverage required.
4. Minimum of two (2) years Food and Beverage Supervisory experience.
5. Knowledge of all phases of full service dining.
6. Previous customer service experience required.
7. Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.
8. Must have proficient computer skills.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Must have the ability to deal effectively and interact well with the customers and employees.
3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the Food and Beverage department and the Casino for long periods of time. Must be able to lift and carry up to fifty (50) pounds.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Other:
1. Must be able to be approved for and maintain a valid Gaming license.
2. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
3. Work nights, weekend and holidays as required.
4. Employment is contingent upon a favorable outcome of a background investigation and drug screening.
5. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Welcome to Seneca Gaming Corporation!
We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play.
Our dedication to this mission is reflected in our BEST Service Standards!
We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation.We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC!
If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Gaming the best place to work and play.
Thank you for considering Seneca Gaming Corporation. We look forward to receiving your application and learning more about how you can contribute to our outstanding team.
Warm regards,
The Seneca Gaming Corporation Team
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