Hospitality Service Support

Hooters of America, LLC; Katy (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at an established industry player focused on making people happy! As a Hospitality Service Support member, you will play a crucial role in providing exceptional guest experiences. Whether greeting customers, managing to-go orders, or ensuring cleanliness, your energetic personality will shine. This role offers a dynamic environment where you can thrive while promoting brand integrity and delivering outstanding service. Embrace the opportunity to work in a lively atmosphere where every day is different, and your contributions matter. If you're ready to elevate the guest experience, this position is perfect for you!

Qualifications

• Must be at least 17/18 years old and possess customer service skills.
• Ability to multi-task and adapt in a fast-paced environment.

Responsibilities

• Ensure guest happiness through quality service and food presentation.
• Maintain cleanliness and sanitation throughout the restaurant.

Skills

Customer Service Skills

Basic Mathematical Computation Skills

Ability to Promote Brand Integrity

Ability to Maintain Professionalism

Ability to Communicate Clearly

Ability to Work Well with Others

Ability to Multi-Task

Ability to Adapt to Change

Menu Knowledge

Knowledge of Sanitation

Education

Valid ServSafe Alcohol Certification

Job description

Overview:

The mission of Hooters is to “Make People Happy” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.

Performing the Host role: ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and alleviates Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.

Performing the To-Go role: taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role requires time management and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.

Performing the Staff role: maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part in the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities is crucial. Keeps all wait stations fully stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner tasks. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.

Responsibilities:

1. Guest Happiness
   • Food & Beverage Quality Assurance
   • Order Accuracy
   • Speed of Service
   • Accurate Food Presentation
   • Friendly & Attentive Customer Service
2. Financial Management
   • Responsible Cash Handling
3. Brand Operating Standards
   • Welcoming, Personal, & Courteous
   • Ensures Proper Sanitation and Food Handling
   • Prepared, in Uniform & Punctual for Shift
   • Cleanliness
4. Other
   • Menu Knowledge
   • Rotation Seating
   • Aware of Events & Specials
   • Sense of Urgency
   • Store Events Spokesperson
   • Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
   • Facility Maintenance and Cleanliness
   • Ensures Products are Available for FOH Employees

Qualifications:

• Must be 17/18 years of age or older
• Customer Service Skills
• Basic Mathematical Computation Skills
• Ability to Promote Brand Integrity
• Ability to Maintain Professionalism at All Times
• Ability to Communicate Clearly
• Ability to Work Well with Others
• Ability to Multi-Task within a Fast-Paced Environment
• Ability to Adapt to Change
• Menu Knowledge
• Knowledge of Sanitation and Use of MSDS

All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.

Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.