Hospitality Server: Guest Experience & Service Excellence

Iron Hill Brewery, LLC; Hershey (PA); On-site; USD 17,000 - 28,000; Full time

Job summary

Iron Hill Brewery, LLC is seeking a Server to deliver an exceptional dining experience with knowledgeable, friendly service from greeting to payment. You will work with front-of-house and back-of-house teams to ensure timely, accurate service that reflects Iron Hill’s hospitality standards.

Responsibilities include greeting guests, taking orders, delivering meals and beverages, handling payments, and maintaining a clean dining room. A positive, hospitable attitude and teamwork are essential.

Qualifications

• Excellent judgment while serving in adherence to state laws and Iron Hill alcohol policies.
• Ability to obtain and maintain applicable alcohol and food handling certifications.
• Proper cash handling skills and accurate payment processing.
• Basic math skills.
• Strong organizational skills and ability to maintain a clean and efficient work area.
• Understanding of restaurant POS, scheduling, and communication systems.

Responsibilities

• Greet guests promptly and provide attentive, friendly service throughout their dining experience.
• Take food and beverage orders accurately and communicate special requests to the kitchen.
• Deliver food and beverages to guests in a timely and professional manner.
• Check in with guests during their meal to ensure satisfaction and address any concerns.
• Process guest payments accurately, including cash handling and payment processing.
• Thank guests upon departure and ensure a positive final impression.
• Function as Server Assistant when needed to support table flow and guest experience.
• Function as Host or Expo occasionally as needed.
• Support other front-of-house team members during busy service periods.

Skills

Excellent judgment

Cash handling

Basic math

Communication skills

Team player

Guest service excellence

Tools

POS system

Job description

Iron Hill Brewery, LLC is seeking a Server to deliver an exceptional dining experience with knowledgeable, friendly service from greeting to payment. You will work with front-of-house and back-of-house teams to ensure timely, accurate service that reflects Iron Hill’s hospitality standards.

Responsibilities include greeting guests, taking orders, delivering meals and beverages, handling payments, and maintaining a clean dining room. A positive, hospitable attitude and teamwork are essential.