Hospitality Security & Guest Safety Lead

Auburn Marriott Opelika Resort & Spa at Grand National; Birmingham (AL); On-site; USD 25,000 - 39,000; Full time

Job summary

Auburn Marriott Opelika Resort & Spa at Grand National is seeking a Loss Prevention Officer to help run the daily security operations of the hotel. You will patrol the property, conduct safety checks, and respond promptly to incidents while assisting guests and associates with a courteous, safety-focused approach.

Responsibilities include monitoring CCTV and access control, coordinating with local authorities, and maintaining thorough incident reports to support a secure guest experience.

Qualifications

• Patrol and monitor hotel premises to detect hazards and prevent incidents.
• Respond to guest service calls professionally to ensure a positive experience.
• Maintain a visible security presence and assist guests and associates.
• Coordinate with local emergency services and law enforcement as needed.
• Operate incident reporting system to document safety hazards and breaches.

Responsibilities

• Patrol hotel premises to deter theft, vandalism, and unauthorized entry.
• Conduct regular safety checks and hazard assessments.
• Record all incidents using the digital reporting system and follow up as required.
• Assist guests and colleagues with security-related needs and inquiries.
• Collaborate with security team to maintain access control and respond to emergencies.

Skills

Surveillance experience

Security operations

Guest service

Emergency response

Incident reporting

Access control systems

Risk assessment

Communication with authorities

Tools

CCTV systems

Digital incident reporting system

Access control systems

Job description

Auburn Marriott Opelika Resort & Spa at Grand National is seeking a Loss Prevention Officer to help run the daily security operations of the hotel. You will patrol the property, conduct safety checks, and respond promptly to incidents while assisting guests and associates with a courteous, safety-focused approach.

Responsibilities include monitoring CCTV and access control, coordinating with local authorities, and maintaining thorough incident reports to support a secure guest experience.