Hospitality Representative -Mumm Napa

Tasting & Tap Room Expo; California, Northern (MO, KY); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Mumm Napa seeks a hospitality representative to deliver an outstanding winery experience in a guest-focused role. You will work with a team to ensure superb service, sales, andWine Club sign-ups while sharing your passion for wine with guests.

Expect to greet visitors, educate them about the winery and wines, host tastings, and assist with tours for trade, VIPs, or club members. Maintain daily operations and contribute to events and guest satisfaction.

Qualifications

• Proven sales results in wine or related industry.
• Knowledge of wine and wine production with 1–3 years experience.
• High school diploma or equivalent; some college preferred.
• Excellent verbal and interpersonal communication.
• Professional appearance and reliable schedule.
• Must be at least 21 years old.

Responsibilities

• Provide guests with an outstanding and unique experience.
• Greet guests warmly and educate them about Mumm Napa’s history and wines.
• Develop relationships to encourage repeat visits and future sales.
• Assist with reservations at restaurants, hotels, and other wineries as needed.
• Host tastings and describe wines and winemaking techniques.
• Promote and sell Wine Club, products and gift merchandise.
• Assist with events, tastings, VIP luncheons/dinners, and staff meetings.
• Stay current on wine reviews and industry issues.
• Learn about other wineries to recommend tasting experiences.
• Assist with daily operations, inventory, and cash register duties.

Skills

Sales experience

Wine knowledge

Verbal communication

Interpersonal skills

Professional appearance

Flexible schedule

21+ age

Education

High school diploma or equivalent

Some college in Business Admin / Marketing / PR

Job description

Job Summary

This position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our hospitality representative’s work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus at all times on customer service, sales and wine club sign-ups. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Hospitality representatives will have strong knowledge and passion for wine, and exhibit enthusiasm in sharing this information with our guests.

Essential Functions

• Providing guests with an outstanding and unique experience. This includes:
  • Providing a friendly and sincere greeting
  • Educating guests about Mumm Napa’s history and wines
  • Developing ongoing relationships with guests to stimulate repeat visits and future sales.
  • Assisting guests with information and reservations at restaurants, hotels, and other wineries as needed
  • Hosting a unique and engaging tasting
  • Pour and describing wines and winemaking techniques
  • Setting up and conducting general and private tours and tastings for trade, VIPs or club members
• Promoting and selling Mumm Napa Wine Club, wine products and gift merchandise
• Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners
• Actively participate in regularly scheduled staff meetings.
• Stay current on recent wine reviews, industry issues
• Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.
• Assist with daily business functions, including opening and closing procedures, wine inventory, and restocking.
• Handle routine purchasing transactions and daily sales accounting.
• Assist with bar, cashier, or phone duties as needed.
• Learn and adhere to all principles of Mumm Napa’s ISO QSE Management System.
• Respond quickly and graciously to customer requests and feedback.

Qualifications

Essential:

• Proven sales results, in the wine industry or other
• Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.
• High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.
• Excellent verbal & interpersonal communication skills required.
• Clean and professional appearance
• Flexible schedule including weekends, some holidays and evenings as necessary
• Must be at least 21 years of age

Desirable:

• Bilingual any other language a plus
• Experience in a fast-paced, high-end hospitality environment

Working Conditions

• Regular working schedule to include weekends and holidays
• Long and irregular hours during peak seasons and/or special events
• Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
• Able to lift at least 50 pounds (case of wine)
• Standing for long periods of time (8 hours per day)
• Comply with Company safety regulations