Hospitality Pulse Implementation & Support Specialist

Poppy Bank; Middleburg Heights (OH); Remote; USD 45,000 - 55,000; Full time

Job summary

A hospitality management firm is seeking a Hospitality Pulse Implementation & Support Specialist to manage digital system rollouts and provide ongoing support to field teams. This remote position requires travel and solid organizational and project management skills. Preferred candidates have experience in hospitality technology and exceptional communication abilities.

Benefits

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Qualifications

• Minimum 2 years in administrative support or project coordination.
• Demonstrated ability to manage complex projects under tight timelines.
• Passion for mastering new operational platforms and digital tools.

Responsibilities

• Manage property setup and digital onboarding processes.
• Coordinate installation and deployment schedules.
• Provide ongoing support to field teams and resolve issues.

Skills

Organizational skills

Attention to detail

Communication skills

Project management methodologies

Analytical abilities

Tools

Trello

Smartsheet

Microsoft Office Suite

Job description

Overview

Hospitality Pulse Implementation & Support Specialist (Food Services) – REMOTE: Must reside in the lower 48 United States with some travel. Be part of J&P's mission to modernize hotel operations through technology. This role manages the rollout of new digital systems, ensures smooth property launches, and provides ongoing support to field teams. Salary: $45,000-$55,000 annually. Benefits include PTO, Medical, Dental, Vision, Life, and 401k.

Job Title: Hospitality Pulse Implementation & Support Specialist
Reports to: Vice President, Hospitality Pulse
FLSA Status: Exempt
Location: Remote, with some travel as needed for the business
Direct Reports: None
Department: Performance Improvement

Responsibilities

• Property Lifecycle Administration - Manage end-to-end administrative processes for property setup, digital onboarding, and operational launch including data entry, checklist management, user account creation, and documentation.
• Deployment & Implementation Support - Coordinate installation and deployment schedules; track and report implementation status to the VP of Hospitality Pulse.
• Ongoing Administrative Support - Provide proactive support for field teams by updating records, assigning checklists, addressing QR code or system issues, and facilitating updates as processes evolve.
• Document and Record Management - Maintain thorough, accessible documentation in platforms such as Hospitality Pulse; ensure alignment of all checklists, SOPs, and supporting materials. Assist the VP in preparing training materials, user guides, and reports.
• Communication and Collaboration - Promote alignment between teams to support timely decision-making and issue resolution. Collect user feedback and share with the VP for enhancement consideration.

Qualifications

• Minimum 2 years of progressive experience in administrative support, project coordination, operations management, or hospitality technology implementation.
• Demonstrated ability to organize complex projects, manage competing priorities, and drive initiatives through to completion within strict timelines.
• Highly detail-oriented with proven ability to maintain comprehensive, accurate documentation and ensure data integrity across multiple systems.
• Quick learner with a passion for adopting and mastering new operational platforms, digital tools, and technology solutions.
• Exceptional written and verbal communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
• Proficient in project management methodologies and tools (e.g., Trello, Smartsheet, or similar) and the full Microsoft Office Suite.
• Strong analytical and problem-solving abilities with a track record of delivering effective solutions.
• Proven ability to manage multiple concurrent property deployments, balancing immediate support needs with long-term project objectives.

Requirements

• Ability to travel up to 10%, including with limited or no advance notice, and willingness to stay multiple nights as needed.
• Work schedule may vary based on business needs, including evenings, weekends, and holidays.
• Must possess and maintain a valid driver’s license and Real ID-compliant identification.
• Must be able to travel by car and commercial air.
• Prolonged periods of computer use and phone-based communication. Some lifting up to 25 lbs. may be required during travel or events.
• Must maintain a professional appearance and demeanor appropriate for a business setting.
• Must be able to perform the essential functions of the position, with or without reasonable accommodation. Must be able to successfully complete a criminal background check in accordance with applicable laws and company policy.

J&P Hospitality Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. J&P participates in E-Verify.