Hospitality Professional

Clark Associates, Inc.; Bethlehem (Northampton County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector seeks a Hospitality Professional for their branch in Bethlehem. This role focuses on delivering exceptional service and achieving operational goals through effective sales strategies, relationship building, and maintaining store standards.

Qualifications

• Experience in customer service and sales preferred.
• Ability to analyze inventory for product availability.
• Familiarity with retail cash register operations.

Responsibilities

• Conduct business-to-business sales and customer service.
• Perform basic cashier functions and general store maintenance.
• Educate customers on product usage and advantages.

Skills

Customer Service

Relationship Building

Sales Strategy

Inventory Management

Job description

Job Summary

The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location.The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model