Hospitality Operations Supervisor - Blair Center

Westfield Insurance; Westfield Center (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Hospitality Operations Supervisor to oversee daily operations at their Corporate Hospitality locations. This role involves managing staff, ensuring guest satisfaction, and collaborating with various departments to enhance operational efficiency. Ideal candidates will have a background in hospitality management and strong leadership skills.

Qualifications

• 3-5 years of experience in Hospitality Operations or related field.
• Bachelor's degree in Hospitality Management or equivalent experience.

Responsibilities

• Manage daily operations of club facilities ensuring compliance with quality standards.
• Ensure exceptional guest experiences and oversee hospitality staff.
• Contribute to the development and management of annual budgets.

Skills

Leadership

Customer focus

Effective communication

Accountability

Team building

Education

Bachelor's degree in Hospitality Management

Tools

Stakeholder management

Event planning

Facility management

Job description

Hospitality Operations Supervisor - Blair Center

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Job Summary

The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day-to-day supervision at the assigned Corporate Hospitality location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role involves leading staff performance in line with standard operating procedures and experience maps, managing the customer experience, addressing questions and concerns, and collaborating with leaders across Hospitality locations.

Job Responsibilities

• Manage daily operations of club facilities including pools, courts, recreation, lessons, and programs, ensuring compliance with quality and safety standards.
• Ensure exceptional guest experiences by monitoring service levels, responding to feedback, and proactively exceeding expectations.
• Oversee hospitality staff such as servers and front desk personnel, ensuring adherence to standards and policies.
• Plan and allocate resources effectively, including staffing and scheduling, to meet operational needs.
• Assist in managing inventory levels and controlling costs related to food, beverages, and supplies.
• Contribute to the development and management of annual budgets, analyzing financial reports for cost savings and revenue opportunities.
• Collaborate with other departments and leaders to ensure smooth operations and drive business performance.
• Handle talent management, including hiring, performance management, and employee development, to maintain a high-performing team.
• Prioritize tasks and remove barriers to ensure operational efficiency.

Job Qualifications

• 3-5 years of experience in Hospitality Operations or a related field.
• Bachelor's degree in Hospitality Management or equivalent experience.

Behavioral Competencies

• Leadership and collaboration
• Customer focus
• Effective communication
• Accountability and decision-making
• Business insight and adaptability
• Team building and management of complexity

Technical Skills

• Stakeholder management
• Event planning
• Pool and lifeguard operations
• Customer service
• Team management
• Reporting and analysis
• Facility and inventory management
• Safety and compliance
• Strategic planning

This description outlines the general scope of work and may be updated as needed by management.