Hospitality Operations Associate (Onsite) New Orleans, Louisiana

Enclustra; New Orleans (LA); On-site; Full time

Job summary

An innovative hospitality brand is seeking a Hospitality Operations Associate to enhance guest experiences in New Orleans. This role is pivotal in ensuring that guests receive exceptional service during their stay, from welcoming them to addressing their needs. You'll collaborate with various teams to maintain high property standards and drive improvements. A flexible schedule is required, including weekends and holidays, making this an exciting opportunity for those who thrive in dynamic environments. Join a forward-thinking company that values quality and guest satisfaction, and be part of a team that is redefining hospitality.

Benefits

Kasa Travel Credits

Cell Phone Reimbursement

401(k) Plan

Paid Time Off

Health Coverage

Wi-Fi Stipend

Home Office Stipend

Qualifications

• Accountability for unit performance and partner satisfaction.
• Proficient with technology tools for daily operations.
• Comfortable with minor repairs and maintenance tasks.

Responsibilities

• Facilitating guest experiences and ensuring property standards.
• Collaborating with teams to drive operational results.
• Conducting unit inspections and maintaining cleanliness.

Skills

Accountability

Tech Savvy

Handy

Quality Control

Reliability

Collaboration

Problem Resolution

Change Management

Process Execution

Job description

Hospitality Operations Associate (Onsite)

New Orleans, Louisiana

Location: State specific location

Time Commitment: approximately 32-40 hours

Anticipated Schedule: Flexible schedule required including weekends and Holidays.

The Property Operations Associate (Hospitality) role is an on-site facilitator of everything that the Kasa guests will experience during their stay. As a Property Operations Associate, you are an important part of the New Orleans market, supporting efficient and successful operations for the Texas market portfolio. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.

Like many operations roles, there is no “typical day,” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning and strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations.

A typical schedule for this role is based on business needs in your market, including nights, overnights, weekends, and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Qualifications

Think Like an Owner: Accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.

Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.

Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.

Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.

Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.

Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.

Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.

Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.

Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

Required Policy Information:

This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results

Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.

Key Initiative: Identify and communicate on-site issues.

Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.

Key Initiative: Participate in preventative maintenance program.

Role Objective 2: Complete tasks that drive productivity within the operation.

Key Initiative: Complete brand standard inspections to gather property-level data.

Key Initiative: Decrease the number of after-hours calls and inquiries.

The Pay

The starting base pay range for this role is between $16 and $18 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

Cell Phone Reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.

Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

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