Hospitality Manager - Bay

Topgolf Payroll Services; Naperville (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and playful environment as a Hospitality Manager, where you will lead a team dedicated to providing outstanding guest experiences. In this role, you will oversee daily operations, manage inventory, and implement innovative ideas to enhance service quality. This is a fantastic opportunity to grow in a supportive atmosphere that values mental health and professional development. If you thrive in fast-paced settings and have a passion for hospitality, this position is perfect for you!

Benefits

Growth Opportunities

Support for Mental Health

Playful Environment

Qualifications

• Experience in hospitality or guest service roles.
• Strong leadership and team management skills.

Responsibilities

• Lead and manage a team of Bayhosts, providing training and performance evaluations.
• Oversee operations, ensuring cleanliness and efficient service.

Skills

Hospitality Experience

Leadership Skills

Communication Skills

Attention to Detail

Adaptability

Tools

POS Systems

Job description

Hospitality Manager - Bay

Job Details

Location: TG - Venue - Naperville
Type: Full time
Posted: 11 Days Ago
Requisition ID: JR2023-12640

Job Responsibilities

1. Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
2. Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
3. Monitor and maintain appropriate inventory levels for supplies and equipment.
4. Coordinate with other departments for guest reservations and bay assignments.
5. Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
6. Implement and enforce company policies and procedures to uphold service standards.
7. Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
8. Enhance guest experience through innovative ideas and process improvements.

Critical Skills & Experience

1. Experience in hospitality or guest service roles.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal skills.
4. Ability to work in a fast-paced environment and adapt to changing demands.
5. Attention to detail and a commitment to outstanding guest service.
6. Knowledge of safety regulations and protocols.
7. Experience with POS systems is a plus.

Additional Information

Our statements cover the principal and essential functions of the job. Circumstances may require some incumbents to perform different duties.

EEO Statement

Topgolf is committed to equal opportunity and a respectful, inclusive environment. We prevent discrimination and harassment based on protected characteristics and are an affirmative action employer. We do not accept unsolicited resumes and participate in E-Verify.

Why Join Us?

Enjoy a playful environment, safety, clear direction, growth opportunities, and support for mental health. Check out reviews and culture scores to learn more.

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