Hospitality Manager

Tacoma Rescue Mission; Tacoma (CO); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical & Dental

Paid holidays

Vacation accrual

Sick leave

401(k) match

EAP

Job summary

Tacoma Rescue Mission seeks a Hospitality Manager to lead hospitality, guest experience, and campus safety across all TRM locations. You will ensure a welcoming, safe, trauma-informed environment for guests, volunteers, donors, staff, and visitors.

The role requires hands-on leadership, collaboration with campus leaders, and a commitment to serving marginalized communities with dignity and compassion. The position involves various shifts, including evenings and weekends, across Pierce County

Qualifications

• Bachelor's degree or higher in a relevant field.
• 3+ years of management and supervisory experience preferred.
• Experience working with or serving marginalized communities.
• Demonstrated commitment to cultural responsiveness.
• Experience leading teams in hospitality, guest services, nonprofit operations, shelter services, security, customer service, or related fields.
• Experience implementing trauma-informed care in client programs.

Responsibilities

• Leads hospitality, guest experience, and campus safety across TRM locations.
• Coaches and develops leaders and teams.
• Identifies and resolves operational issues to improve campus culture.
• Maintains consistent visitor procedures and safety practices.
• Promotes safety through visible presence and de-escalation.
• Coordinates emergency response and safety systems.

Skills

Hospitality management

Staff supervision

De-escalation

Trauma-informed care

Cultural responsiveness

Communication

Safety leadership

Education

Bachelor's degree in Human Services, Business Administration, Organizational Leadership, Criminal Justice, or related field

Tools

Microsoft Office

Job description

Description

Are you passionate about using your knowledge and skills to support our neighbors in need? If so, Tacoma Rescue Mission (TRM) is seeking a Hospitality Manager to be a part of carrying out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose & Vision Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

The Hospitality Manager leads hospitality, guest experience, and campus safety services across all TRM locations, ensuring guests, volunteers, donors, staff, partners, and visitors experience a welcoming, safe, and trauma-informed environment.

Key Responsibilities

• Supervises personnel (e.g., provide coaching and consultation on technical issues and adaptive challenges, professional development, strategic goals, and job performance), ensuring ongoing support and development of effective leaders and high performing teams.
• Partners with leaders across TRM to identify and resolve operational issues and concerns to improve campus culture, strengthen hospitality, accountability, and sustain operational excellence throughout the organization.
• Maintains consistent visitor procedures, community standards, and safety practices across TRM campuses to ensure all guests, staff, volunteers, donors, partners, vendors, and visitors are treated with dignity, compassion, and professionalism.
• Builds relationships with guests and promotes safety through visible presence, prevention, and trauma-informed de-escalation.
• Responds to critical incidents and coordinates emergency response when necessary.
• Oversees campus safety systems, equipment, inspections, and incident documentation.
• Ensures compliance with organizational policies, licensing requirements, and applicable regulations.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

• Frequent travel between TRM campuses.
• Works indoors and outdoors in varying weather conditions.
• Frequent interaction with individuals experiencing homelessness, behavioral health challenges, substance use disorders, and crisis situations.
• Evening, weekend, holiday, and on-call responsibilities may occasionally be required.
• Exposure to emotionally demanding situations that requires professionalism, sound judgment, and compassion.

Schedule & Work Location

Schedule:

Monday-Friday 9am-5pm

Primary Location of Work (this position regularly works at All TRM Campuses across Pierce County):

Downtown Campus

425 S. Tacoma Way, Tacoma, WA 98402

Requirements

Qualifications

• Bachelor’s degree in Human Services, Business Administration, Organizational Leadership, Criminal Justice, or related field.
• 3+ years of management and supervisory experience preferred.
• Experience working with or serving alongside marginalized communities.
• Demonstrated commitment to cultural responsiveness.
• Experience leading teams in hospitality, guest services, nonprofit operations, shelter services, security, customer service, or related fields.
• Experience implementing trauma-informed care in client program setting required.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Proficient analytical skills, including competency in basic math/statistics and reporting program outcomes.

Certificates & Licenses

• None Required.

Physical Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to lift and/or move up to 50 pounds. The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear. Occasionally required to climb stairs and ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Driving Requirements

• Operates personal vehicle for frequent travel throughout Pierce County and TRM locations, for functions relevant to this position.
• Operates TRM vehicles for the purpose of fulfilling the responsibilities of this position.
• Meets TRM Driver Requirements (Valid Driver’s License, Evidence of Insurability, acceptable driving record, and successful completion of TRM driving test).

Benefits

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program

Notes Regarding Hiring Process

• Hiring Salary Range: $31.35 - $34.51 per hour
• Full Salary Range: $31.35 - $37.99 per hour

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.