HOSPITALITY MANAGER

Compass Group USA; Philadelphia (Philadelphia County); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Retirement Plan

Health Benefits

Dental and Vision

Job summary

Culinary Services Group in Philadelphia, PA, is seeking a Hospitality Manager to oversee front-of-house dining and service operations across patient and resident meals, cafeteria service, and special events. You will lead, train, and develop a high-performing team to deliver exceptional dining experiences while upholding safety, quality, and company standards.

The role requires hands-on leadership, budget awareness, and collaboration with the culinary and marketing teams to drive service

Qualifications

• Experience managing front-of-house dining and hospitality operations.
• Strong communication and customer service skills.
• Budgeting, cost control, and financial awareness.
• Proficiency with MS Office and reporting.

Responsibilities

• Oversees dining services operations for a medium-to-large location.
• Leads front-of-house team and ensures service quality.
• Collaborates with culinary and management teams on menus and events.
• Maintains safety, sanitation, and compliance standards.
• Monitors customer service and resolves issues promptly.

Skills

Leadership

Customer service

Communication

Budgeting

MS Office

Education

ServSafe Certification

Tools

MS Office

Job description

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Culinary Services Group is hiring immediately for a HOSPITALITY MANAGERposition.

• Location: Philadelphia, PA
• Schedule: M-F
• Requirement: Hospitality Operations
• Pay Range: $65,000-$72,000 per year

Culinary Services Group (CSG) is a top 50, fast-growing food service management company serving senior care, hospital, and behavioral health communities. We’re rooted in the belief that empowering our teams leads to exceptional service and better outcomes for those we serve. At CSG, you’ll be part of a collaborative culture built on integrity, where your contributions are valued and growth, development, and impact are part of every role.

In this role, you will oversee front-of-house dining and service operations, including patient and resident meal service, cafeteria service, special functions, and other hospitality-related activities. You’ll play a key role in ensuring an exceptional dining experience by maintaining high standards for customer service, meal order accuracy, service quality, workplace safety, and efficient use of operational resources. You will also lead, train, and develop front-of-house team members to ensure consistent service and support CSG’s standards and expectations.

Job Summary

Summary: As a Dining Services Manager, you will manage a team of food service professionals and be responsible for the overall service in the main dining room as well as special functions. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation.

Essential Duties and Responsibilities

• Oversees dining services operations of a medium to large volume location.
• Interacts with customers and resolves customer complaints in a friendly and service-oriented manner.
• Assists with profit and loss and budgeting as it pertains to this account.
• Works with the Chef and management team in creating menus and providing top quality food.
• Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting, including quality improvement, sanitation, infection control and all facility-related activities.
• Assists with the rollout of new culinary programs in conjunction with the marketing and culinary team.
• Assists with the preparation of quarterly reports for client presentation.
• Works with marketing and culinary department to increase sales by innovations and food quality.
• Communicates with the culinary department to ensure the food programs reflect the vision of the company.
• Performs other duties as assigned.

Qualifications

• 2 years of food service management experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Waited table and catering experience is preferred.
• Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Communication skills both written and verbal.
• Financial, budgetary, accounting and computational skills.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred.

We are looking for someone with a proven track record in managing high-performing teams, maintaining operational excellence, and delivering exceptional customer service. Strong leadership skills, a passion for culinary excellence, and the ability to build strong client relationships are key to thriving in this position.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions offerthe following benefits to team members:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to team members:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs

Team Members may also be eligible for paid and/or unpaid time off benefits in accordance withapplicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Culinary Services Group (CSG) is an equal opportunity employer. At CSG, we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Nearest Major Market: Philadelphia
Job Segment: Food Service, Chef, Culinary, Hospitality, Customer Service