PATIENT SERVICE LEAD (FULL TIME)

Compass Group USA; Louisville (KY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Job summary

Culinary Services Group (CSG) is hiring a full-time Patient Service Lead for Central State Hospital in Louisville, KY. Schedule: 6:00 am–2:30 pm and 10:00 am–6:30 pm, every other weekend with additional shifts. Prior food service and healthcare experience required. Pay range: $18.00–$20.00 hourly.

The role coordinates patient meal service, ensures proper staffing, and trains Patient Dining Associates to meet nutritional and dietary needs in a compassionate healthcare setting.

Qualifications

• Ability to communicate and read safety rules and procedure manuals.
• Aptitude for operating hospital ADT systems and computer-based records.
• Associate must be able to lift/move up to 100 pounds and maneuver food delivery carts.

Responsibilities

• Oversee the Patient Dining Program objectives and operations.
• Supervise Patient Dining Associates and ensure meals, trays, and service are delivered.
• Coordinate with caregivers and culinary team on dietary needs and menu options.
• Interact with nursing to evaluate daily patient meal selections and tray delivery/ retrieval.
• Ensure HIPAA compliance and adherence to healthcare regulations.
• Complete daily, weekly and monthly reports per Morrison Healthcare policies.
• Lead daily team meetings following GR8 Start guidelines.

Skills

Communication

Safety rules literacy

ADT system proficiency

Manual handling up to 100 lbs

Job description

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Culinary Services Group is hiring immediately for a full time PATIENT SERVICE LEAD position.

• Location: Central State Hospital - 10510 LaGrange Road, Louisville, KY 40223.
• Schedule: Full time schedule. 6:00 am - 2:30 pm and 10:00 am - 6:30 pm. Every other weekend, 6:00 am - 6:30 pm, with Monday and Friday 6:00 am - 6:30 pm, on off weekends. Further details upon interview.
• Requirement: Prior food service and healthcare experience required.
• Pay Range: $18.00per hour to$20.00per hour

Culinary Services Group (CSG) is a top 50, fast-growing food service management company serving senior care, hospital, and behavioral health communities. We’re rooted in the belief that empowering our teams leads to exceptional service and better outcomes for those we serve. At CSG, you’ll be part of a collaborative culture built on integrity, where your contributions are valued and growth, development, and impact are part of every role.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions offerthe following benefits to team members:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to team members:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs

Team Members may also be eligible for paid and/or unpaid time off benefits in accordance withapplicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely

Culinary Services Group (CSG) is an equal opportunity employer. At CSG, we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.