Hospitality Manager

Forrest Solutions Group; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading staffing and recruiting company is seeking a Client Relations Manager/Hospitality Manager in New York to oversee reception and hospitality operations. The ideal candidate should possess strong customer service skills and experience in staff supervision. This role is pivotal in ensuring an exceptional experience for clients and visitors while maintaining operational excellence.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 3+ years experience in a customer-facing role, with 1+ year in a supervisory capacity.
• Strong organizational, interpersonal, and communication skills.
• Detail-oriented with the ability to manage multiple priorities.

Responsibilities

• Supervise and support the reception and hospitality team.
• Ensure seamless daily operations of front desk and hospitality services.
• Address and resolve client service issues promptly.

Skills

Customer Service

Leadership

Organizational Skills

Communication

Tools

Microsoft Office Suite

Job description

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Forrest Solutions

We are seeking a proactive and service-oriented Client Relations Manager/Hospitality Manager to lead our reception and hospitality operations. This position plays a critical role in ensuring an exceptional client and guest experience while maintaining operational excellence across front desk services, hospitality functions, and event coordination. The ideal candidate will be a natural leader with a strong background in customer service, staff supervision, and office operations.

Key Responsibilities:

• Supervise and support the reception and hospitality team, including scheduling, training, coaching, and performance evaluations.
• Foster a culture of service excellence, professionalism, and teamwork.

Operational Oversight

• Ensure seamless daily operations of front desk and hospitality services.
• Oversee guest services, reception coverage, and coordination of office events and meetings.

Customer Service

• Promptly address and resolve client service issues, escalating to CAID as appropriate.
• Maintain a high standard of hospitality for all visitors, clients, and stakeholders.

Training & Development

• Provide continuous training to enhance team skills, service quality, and adherence to protocol.

Resource & Inventory Management

• Monitor staffing levels, supplies, and equipment to ensure operational efficiency.
• Assist with ordering snacks and maintaining par levels for office supplies.

Reporting & Communication

• Generate and submit reports on service quality, team performance, and operational updates to senior management.

Event & Meeting Coordination

• Support CAID in planning and executing office meetings, events, and conferences, including catering logistics and room setup.

Visitor Management & Security

• Manage visitor access, ensure proper security protocols, and assist with temporary badge issuance.

Mailroom & Administrative Support

• Assist with mailroom duties including creating labels and providing tracking information.
• Provide general administrative support and handle ad hoc assignments as needed.
• Liaise with external vendors and support CAID with vendor-related tasks and service delivery.

Morning Operations Responsibilities

• Distribute newspapers as needed from the freight area.
• Open phones and review the reception email inbox for inquiries or requests.
• Inspect and tidy conference rooms to ensure readiness for the day.

Qualifications:

• 3+ years of experience in a customer-facing role, with 1+ year in a supervisory or team lead capacity.
• Strong organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office Suite and experience with scheduling and visitor management systems.
• Proven ability to resolve customer issues with professionalism and poise.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Experience in event coordination, hospitality, or facilities support is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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