Hospitality Manager

Topgolf International, Inc.; Avon (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant General Manager to lead a dedicated team in delivering exceptional guest experiences. This role involves supervising daily operations, coaching staff, and upholding service and safety standards. The ideal candidate will have over five years of management experience in a restaurant, hotel, or golf environment, showcasing excellent communication and organizational skills. Join a vibrant team that values fun, excellence, and a caring spirit while maximizing performance and guest satisfaction in a fast-paced environment. If you are passionate about hospitality and enjoy working in a team, this opportunity is perfect for you.

Qualifications

• 5+ Jahre Erfahrung in der Restaurant-, Hotel- oder Golfplatzleitung.
• Fähigkeit, in extremen Wetterbedingungen zu arbeiten.

Responsibilities

• Überwachung des Teams zur Bereitstellung erstklassiger Dienstleistungen.
• Coaching und Entwicklung des Teams zur Steigerung des Engagements.

Skills

Kommunikationsfähigkeiten

Zeitmanagement

Organisation

Teamarbeit

Energie und Enthusiasmus

Selbstbewusstsein

Education

High School Diplom oder gleichwertig

Job description

How You’ll Do It

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

What We’re Looking For

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location