Front of House Manager

Topgolf Payroll Services; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision

401(k) team member match

Mental well-being platform

Job summary

Topgolf Fort Myers is seeking a Front of House Manager to lead our guest-facing team and deliver rockstar-level service. You will coach staff, drive guest satisfaction, and ensure all areas are staffed, running smoothly, and delivering an exceptional experience.

The role requires a flexible schedule with evenings, weekends, and holidays, plus extended hours during peak periods and events. A strong emphasis on coaching, standards, and culture is central to success.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• High school diploma or equivalent.
• Ability to obtain required licenses and certifications for your location.
• Must be 21 years of age or older as required by state or local law.

Responsibilities

• Lead the guest-facing team to deliver best-in-class service and hospitality across the front of house.
• Coach and develop front-of-house team members and drive engagement.
• Manage operations including opening/closing, shifts, and scheduling; support hiring and onboarding.
• Uphold Topgolf core values and standards, ensuring a positive, high-energy work environment.

Education

High school diploma or equivalent

Job description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows.

THE ROLE

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Lead the Guest Experience

• Set the daily standard for service and hospitality across the front of house
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Always uphold operating procedures and guest safety and satisfaction standards
• Ensure all guest areas fully staffed and functioning efficiently

Coach and Develop the Team

• Supervise front of house team members and coach them in the moment
• Drive team member engagement and create a team culture rooted in care and accountability
• Support hiring, scheduling, onboarding, and ongoing development
• Delegate tasks clearly and follow up to ensure completion

Manage Operations

• Execute opening and closing procedures and manage assigned shifts
• Use business metrics and guest feedback to drive performance improvements
• Maximize revenue and profit within your area of responsibility
• Support ordering, inventory management, and facilities needs as assigned

Uphold Standards and Culture

• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
• Maintain compliance with all health, safety, and operational standards
• Champion a positive, high-energy work environment that reflects the Topgolf brand

CORE COMPETENCIES FOR SUCCESS

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

• Gathers guest satisfaction input on behalf of the team and takes action on findings
• Holds Team members accountable for meeting and exceeding guest expectations
• Addresses gaps in the team's ability to meet emerging guest needs
• Aligns daily operations and team behaviors to create outstanding guest experiences

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Communicates clear goals, roles, and expectations to all team members
• Coaches others on how to deliver best-in-class hospitality
• Ensures the team has the right skills and leverages individual strengths
• Rewards team efforts and creates a strong sense of team spirit

Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the team to achieve results and maintains focus during high-volume periods
• Fosters a sense of urgency for reaching goals and meeting shift objectives
• Leverages business metrics to drive performance and maximize profitability
• Maintains operational standards even when circumstances are challenging

Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Adjusts communication style and content to suit guests, team members, and leadership
• Encourages open, candid communication within the team
• Listens actively to guests and team members and responds with clarity
• Breaks down communication barriers to keep the operation running smoothly

QUALIFICATIONS

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role: Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying. Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs. Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment. Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather. Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise. Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents.

SOUNDS LIKE A FIT?

We cannot wait to meet with you!

BENEFITS

• Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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