Hospitality Leader: Guest Experience & Growth Manager

FRICKER'S USA, LLC; Delphos (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Rewards program

Paid vacation

Free meals

Job summary

FRICKER'S USA, LLC is seeking a capable restaurant manager to oversee daily operations in a fast-casual setting. You will lead the team, ensure guest satisfaction, and drive sales while upholding Fricker’s standards for quality and service.

You will recruit, train, and coach staff, manage scheduling and performance, and maintain a safe, clean dining environment. A customer-focused mindset and strong communication are essential.

Qualifications

• Must have at least two years of recent restaurant management experience.
• Strong interpersonal and communication skills.
• Positive, friendly demeanor with a customer-focused mindset.
• Ability to stand and walk for long periods and lift up to 50 lbs.
• References available upon request.

Responsibilities

• Lead and inspire the restaurant team to deliver exceptional guest experiences.
• Drive sales growth while maintaining safety and sanitation standards.
• Schedule, train, coach, and discipline staff as needed.
• Control costs through labor and food cost management.
• Recruit and develop top-performing team members.

Skills

Restaurant management

Team leadership

Customer service

Training and coaching

Communication skills

Operations oversight

Education

High School Diploma or equivalent

Tools

ServeSafe certification

Job description

FRICKER'S USA, LLC is seeking a capable restaurant manager to oversee daily operations in a fast-casual setting. You will lead the team, ensure guest satisfaction, and drive sales while upholding Fricker’s standards for quality and service.

You will recruit, train, and coach staff, manage scheduling and performance, and maintain a safe, clean dining environment. A customer-focused mindset and strong communication are essential.