Hospitality Lead|Part-time| Iowa Cubs

Oak View Group; Des Moines, Town of Brunswick (IA, NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Hospitality Lead to manage concession operations at live events. This role involves overseeing staff, ensuring compliance with food safety standards, and maintaining high-quality customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking abilities and attention to detail. With a flexible schedule and the opportunity to work during exciting events, this position offers a dynamic work atmosphere. Join a diverse team committed to excellence in the hospitality sector and make a difference in the live event experience.

Benefits

401(k) Savings Plan

401(k) Matching

Flexible Schedule

Tips

Qualifications

• Must be 18 or older with a high school diploma preferred.
• Experience in food handling and customer service is a plus.

Responsibilities

• Oversee concession staff and ensure compliance with safety standards.
• Assist in preparation and manage inventory for events.
• Maintain cleanliness and quality of food and service.

Skills

Customer Service

Food Handling

Sanitation

Multi-tasking

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information atOakViewGroup.com, and follow OVG onFacebook,Instagram,Twitter, andLinkedIn.

Overview

The Hospitality Lead is responsible for running the operation of the concession stands including the cashiers, cooking and prep areas. The Hospitality lead will oversee stands cleanliness/neatness, product quality, customer service, stand safety, food safety, and alcohol service.

Employee must maintain excellent attendance and be available to work a flexible schedule including days, nights, weekends, and holidays based on the Iowa Cubs Baseball schedule (March-September).

This role will pay an hourly wage of $15.00. plus tips

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Assist Concession Manager in preparation for event needs.
• Performs opening and closing procedures for event.
• Ensure concession staff are following proper policy and procedure in accordance with OVG Hospitality standards.
• Verifies inventory prior to and after the event for accuracy as required.
• Responsible for overseeing concession stand workers.
• Responsible for communicating performance concerns according to company policy and practice to Concession Manager.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to the speed of service and guest satisfaction are met.
• Oversee stand cleanliness, product quality, customer service, food safety, and alcohol service are being met by OVG Hospitality company standards.
• Assist in other areas in the Concession Department as directed.
• Other duties as assigned to support the Concession operation as directed by Concessions Manager or Food & Beverage Director.

Qualifications

• Age 18 or older.
• High school diploma or equivalent preferred.
• Previous experience in basic food handling, sanitation, and customer service is preferred.
• Detail oriented, ability to multi-task and effectively prioritize in a fast-paced, changing environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to read in the English language to effectively manage inventory and requisitions.
• Ability to work a flexible schedule including days, nights, weekends and holidays

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.