Hospitality Host - Player Development

Seminole Hard Rock Hotel & Casino Hollywood; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Insurances

401(k)

Annual Bonus Opportunity

Job summary

The Seminole Hard Rock Hotel & Casino Hollywood is hiring a Hospitality Host to provide outstanding customer service on the casino floor. This role supports the Player Development department and involves interacting with VIP customers, ensuring high-quality service even in the absence of Casino Hosts.

Qualified candidates will have a minimum of 2 years in guest service, experience within a casino or hotel environment, and strong skills in Microsoft Office. The position demands flexibility in scheduling, including nights and weekends, and adherence to gaming regulations.

Qualifications

• Minimum 2 years of guest service experience or equivalent.
• Proficient knowledge of CMP & LMS programs necessary.
• Must conduct themselves according to Gaming Commission Regulations.

Responsibilities

• Provide hands-on service for VIP customers.
• Ensure all policies and procedures are followed.
• Demonstrate exceptional guest service with every interaction.

Skills

Exceptional guest service skills

Ability to resolve stressful situations

Experience in casino and/or hotel environment

Education

2 years of guest service experience

Tools

Microsoft Office

CMP & LMS programs

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world‑renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first‑ever Guitar Hotel, 168 luxury guestrooms and unique swim‑up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 sq‑ft Rock Spa® & Salon; a 13.5‑acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45‑table poker room; 120,000 sq‑ft of premier meeting and convention space including a 38,000‑sq‑ft, carpeted exhibition hall; and a 26,000‑sq‑ft retail promenade. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit www.seminolehardrockhollywood.com.

Benefits & Perks

We offer rockin’ benefits that include Medical, Dental, Vision & Life Insurances, 401(k), Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

The Hospitality Host is responsible for Casino Floor coverage supporting the entire Player Development department. Administrative, customer‑service and systems expertise will be vital in all inner workings of this role. Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present during their days off. Engaging Casino Players on the casino floor, attending special events, and understanding daily promotions will be necessary to fulfill this role. Knowledge of every responsibility and duty a Casino Host performs will be the goal for this team member. Making customers aware of the Wild Card Rewards program and teaching them the value of always using their card will be a daily responsibility.

Essential Duties Include, But Are Not Limited To

• Provide hands‑on real‑time service for VIP customers that have relationships with Player Development team members.
• Demonstrate exceptional guest service to both internal and external customers with every interaction.
• Provide timely and accurate service in a fast‑paced, high‑demand atmosphere.
• Assist Casino Hosted guests with requests and demands.
• Handle all operational aspects of player development department from opening to close daily.
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

Qualifications

• Minimum 2 years of guest service experience (or equivalent combination of education and experience in the casino or hotel business).
• Experience in casino and/or hotel environment.
• Proficient knowledge of CMP & LMS programs.
• Proficient knowledge of Microsoft Office, Excel, and Word.
• Experience in gaming machines and/or table games.
• Must have exceptional guest service skills.
• Must have the ability to resolve stressful situations.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast‑paced, guest‑smoking environment, with constant exposure to the general public and excessive noise.
• This position requires frequent standing and walking and the ability to lift up to 20 lbs.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).