Hospitality Experience Coordinator

Alegria Travel Services; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Fully remote environment

Comprehensive onboarding and training

Continuing education opportunities

Access to professional systems and res

Ongoing learning and skill development

Collaborative team environment

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request through completion.

The role emphasizes customer service, organization, research, and helping clients explore options that fit their needs. Fully remote with onboarding, ongoing learning, and access to professional systems.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong customer-service mindset and attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online and learning new platforms.
• Reliable, professional, and responsive in a remote setting.
• Experience in hospitality, customer service, or reservations is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality providers when needed.
• Provide responsive and professional client support.

Skills

Communication skills

Interpersonal skills

Customer-service mindset

Attention to detail

Organization

Online research

Adaptability

Reliability

Job description

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management abilities
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment