Hospitality-Driven Server | Memorable Guest Experiences

Ditka's Restaurant Group; Wheaton (IL); On-site; USD 17,000 - 28,000; Full time

Job summary

Ditka's Restaurant Group in Wheaton, IL is seeking a server to manage each guest's dining experience from seating to departure, ensuring expectations are met with a friendly, attentive demeanor.

Role requires knowledge of Steps of Service, teamwork, suggestive selling, POS familiarity, and strong guest focus. Maintain brand standards, handle cash, and uphold safety and compliance in a fast-paced front-of-house environment.

Qualifications

• Minimum 1 year experience as a food server in a full service restaurant.
• Food Safety and BASSET Certification.
• Ability to focus on guest needs during service.
• POS system experience preferred.
• Leadership role in restaurant industry preferred.

Responsibilities

• Warmly greet guests after seating within company standards.
• Serve guests per Steps of Service and established standards.
• Work in a team environment and assist other servers.
• Participate in team service and guest interactions.
• Understand food and drink offerings, including specials.
• Engage in suggestive selling to aid guest selections.
• Verify alcohol service per company policy.
• Final check to ensure accuracy and quality of orders.
• Follow cash handling procedures accurately.
• Complete pre-, running, and post-shift duties and cleanup.
• Monitor guest safety and intervene if intoxication is suspected.
• Know restaurant information and policies for guests.
• Resolve guest complaints with management as needed.
• Acknowledge departing guests and invite return visits.
• Maintain cleanliness and report deficiencies to management.
• Uphold a harassment-free, safe working environment.
• Fulfill daily/weekly cleaning tasks and upkeep of dining areas.
• Present a professional restaurant image through attire and conduct.
• Perform other duties as assigned by the Manager.

Skills

Friendly demeanor

Team coordination

Composure under pressure

Hospitality mindset

Warm customer service

Attention to detail

Professional appearance

Job description

Ditka's Restaurant Group in Wheaton, IL is seeking a server to manage each guest's dining experience from seating to departure, ensuring expectations are met with a friendly, attentive demeanor.

Role requires knowledge of Steps of Service, teamwork, suggestive selling, POS familiarity, and strong guest focus. Maintain brand standards, handle cash, and uphold safety and compliance in a fast-paced front-of-house environment.