Hospitality-Driven Property Manager for Retail Assets

Socket.dev; Boston (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Asana Partners is building an in-house property management team to operate our portfolio directly. The Property Manager will lead on-site and portfolio-level operations, delivering exceptional tenant experiences while driving financial performance and operational excellence.

Ideal candidates bring hospitality-driven mindset, strong financial ownership, and experience in commercial property management or high-touch retail environments.

Qualifications

• 3-7+ years of commercial property management experience.
• Retail and/or mixed-use experience strongly preferred.
• Proven ability to manage budgets, vendors, and tenant relationships.
• Hospitality background or experience strongly valued.

Responsibilities

• Serve as the day-to-day relationship manager for tenants at each portfolio property.
• Deliver a tailored hospitality experience aligned with each asset.
• Proactively engage tenants through regular communication and community-building initiatives.
• Lead tenant issue resolution with urgency, ownership, and follow-through.
• Own budget-to-actual performance, including variance analysis and corrective action planning.
• Partner with Asset Management to execute business plans.
• Oversee accounts receivable, CAM management, recoveries, and expense control.
• Drive NOI growth through operational efficiencies and strategic vendor management.
• Execute operating standards across maintenance, engineering, janitorial, landscaping, and life safety.
• Manage vendors as performance-based partners and ensure COIs and service standards.
• Oversee capital projects, tenant improvements, and property upgrades.
• Leverage technology platforms to monitor performance and operations (e.g., Yardi Voyager, Cove).
• Ensure data accuracy, reporting transparency, and real-time visibility.
• Use analytics and dashboards to drive proactive decision-making.
• Adopt AI-enabled tools to improve responsiveness and efficiency.
• Lead and coordinate property teams, including assistants, engineers, and third-party partners.
• Establish expectations around urgency, accountability, and service quality.
• Foster a culture of collaboration, hospitality, ownership, accountability, and continuous improvement.
• Support hiring, training, and development aligned with standards.
• Ensure compliance with life safety, regulatory, and lease requirements.
• Lead incident response, reporting, and risk mitigation efforts.
• Maintain thorough documentation across operations.

Skills

Hospitality-driven mindset

Financial & analytical skills

Excellent communication

Tech-forward / data-driven

Quality-focused

Cross-functional collaboration

Organizational skills

Independent judgment

Tools

Yardi Voyager

Cove

AI tools

Job description

Asana Partners is building an in-house property management team to operate our portfolio directly. The Property Manager will lead on-site and portfolio-level operations, delivering exceptional tenant experiences while driving financial performance and operational excellence.

Ideal candidates bring hospitality-driven mindset, strong financial ownership, and experience in commercial property management or high-touch retail environments.