Hospitality Desk Associate

Midtown Athletic Club; Chicago (IL); On-site; USD 29,000 - 34,000; Full time

Job summary

Midtown Athletic Club is seeking a Hospitality Associate to be the first point of contact for members and guests. You will set the tone with warm greetings, resolve inquiries quickly, and create memorable experiences during each visit.

The role includes reception duties, help with program registrations, payments, scheduling, and occasional overnight night audit coverage. Starting at $21/hour, with potential $25/hour for overnight shifts in Chicago, IL area.

Qualifications

• Strong customer service skills required.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and maintain professionalism.
• Proficient in basic math for transactions.

Responsibilities

• Greet members and guests warmly and professionally.
• Assist with program registrations, payments and scheduling services.
• Handle check-ins and respond to inquiries about club services.
• Maintain front desk areas and coordinate with housekeeping/maintenance when needed.
• Support overnight coverage for scheduled absences and ensure nightly reporting accuracy.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Cash handling

Job description

Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests.The PositionMidtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.Night Auditor Coverage (As Needed) $25/hour:Provide overnight coverage for scheduled absencesOversee hotel operations during overnight hours while club operations are closedManage late check-ins, guest inquiries, and hospitality desk responsibilitiesEnsure accuracy in nightly reporting and operational continuityYou will love this job if:You love inspiring a sense of community and providing personal attentionYou find immense joy in welcoming individuals who enter the club in a warm and pleasant mannerYou consistently strive to create a lasting first impressionYou thrive in creating memorable moments for members and guestsYou are passionate about helping othersYou are well-engaged in policies and procedures and will be able to communicate them in a positive way to membersReceive coaching with optimism and implement recommendationsAs Hospitality Associate, you will:Greet everyone who enters the club with a warm welcomeSeek to understand how you can help make someone’s experience specialDemonstrate sound judgment, professionalism, and optimismAssist members with program registration, payment processing, and scheduling servicesHandle check-ins, addressing questions and resolving issues appropriatelyIdentify potential friction points for customer and help find solutionsParticipate in service recoveryMaintain cleanliness of front desk areas to contribute to an exceptional facility experienceContact housekeeping and maintenance departments when a problem is reportedAnswer queries regarding club services and facilitiesImplement processes and procedures to ensure consistent delivery of serviceComplete transactions for paid services or goodsComplete tasks or projects as assigned such as calling members with birthday greetingsExperience and RequirementsAvailability to work a flexible schedule (including evenings, weekends, and some holidays)Demonstrate strong customer service skills and enjoy serving othersWorking knowledge of customer services standardsWork gracefully and quickly under pressureGreat personality that naturally connect with a wide variety of peopleKeen memory and delightful sense of humorQuickly make calculations when handling moneyWork well in a collaborative team environmentHighly organized and efficientExcellent communication skillsCompensationStarting at $21/hourThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.MIDTOWN is an Equal Opportunity Employer.