Hospitality Customer Service – Hotel Reservations (Remote)

Passport & Purpose; Maryland; Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible remote schedule

Travel discounts

Training provided

Job summary

Passport & Purpose is looking for a Hotel Reservations Specialist to support clients from a home office. You’ll handle hospitality customer service, hotel booking support, and guide travelers through the reservation process.

This role offers a flexible remote schedule, full training, access to travel booking systems, and a collaborative team environment with performance-based income opportunities.

Qualifications

• Strong customer service and hospitality communication skills.
• Professional, detail-oriented, and self-motivated.
• Basic computer proficiency and reliable internet connection.
• Experience in hotel reservations, hospitality service, or guest relations is a plus.

Responsibilities

• Assist clients with hotel reservations, hospitality services, and travel planning.
• Provide accurate details on hotel amenities, pricing, and availability.
• Manage and update booking details and guest profiles.
• Communicate promptly and professionally via phone, email, and online platforms.

Skills

Customer service

Hospitality communication

Detail oriented

Self-motivated

Basic computer proficiency

Reliable internet

Hotel reservations experience

Tools

Travel booking systems

Job description

About The Role

Join us as a

About The Role

Join us as a Hotel Reservations Specialist and help clients plan their perfect stays. You’ll handle hospitality customer service, provide hotel booking support, and guide travelers through the reservation process—all from your home office.

Key Responsibilities

Assist clients with hotel reservations, hospitality services, and travel planning

Provide accurate details on hotel amenities, pricing, and availability

Manage and update booking details and guest profiles

Communicate promptly and professionally via phone, email, and online platforms

Qualifications

Strong customer service and hospitality communication skills

Professional, detail-oriented, and self-motivated

Basic computer proficiency and reliable internet connection

Experience in hotel reservations, hospitality service, or guest relations is a plus

What We Offer

Flexible remote schedule

Full training and access to travel booking systems

Supportive team environment

Income-earning possibilities based on performance

Travel discounts and hospitality perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.