Hospitality Coordinator

R.E. Mason; Town of Charlotte (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

ESOP

Retirement plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid leave

Parental Leave

Company holidays

Career Development Program

EAP

Hybrid work schedules

Job summary

Robert E. Mason & Associates, Inc. is seeking a Hospitality Coordinator to welcome visitors, answer incoming calls, and manage office mail and packages. The role requires a professional appearance and the ability to multitask in a fast-paced environment.

You will also handle office supplies, coordinate catering for meetings, and support various administrative projects while upholding confidentiality and high service standards.

Qualifications

• High school diploma required, college degree preferred.
• Previous receptionist experience answering a multi-line phone system.
• Working knowledge of Microsoft Office.
• IFS software experience a plus.

Responsibilities

• Greet visitors and manage the reception area to maintain a welcoming environment.
• Answer multi-line phone system and route calls to appropriate departments.
• Handle incoming/outgoing mail and manage package distribution (USPS, UPS, FEDEX).
• Order office supplies and coordinate catering for meetings and events.
• Support office team with miscellaneous tasks and maintain confidentiality.

Skills

Customer service

Communication

Time management

MS Office

Team player

Confidentiality

Education

High school diploma

College degree preferred

Tools

IFS software

Job description

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers' and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

TheHospitality Coordinatoris a critical role for R.E. Mason, and we are looking for somebodyskilled,energetic, eager to learn,and able to handlemultitaskingwithout issue.The successful candidate willmaintain aprofessional appearance at all times,as this roledirectsall incoming calls, greeting all visitors, prospective job candidates,and customers at our offices. Additionally, this position is responsible foran managing the handling and distribution of all incomingand outgoingUS Mail, UPS,and FEDEX packages. This positionis also responsible forplacing office supply, snack,and drink orders,as well asother administrative tasks as needed.

Specific Responsibilities

• This person will ensure that our office is welcoming for visitors and comfortable for our Associates.
• High level of professionalism - no participation in gossip, politics, or activity that betrays confidences, or creates a disharmonious workplace
• This role will act as the receptionist to greet visitors, customers, and vendors as they enter the main lobby.
• Prepare and provide guest badges and sign-in all visitors to our building.
• A critical function of this role is to provide phone support for the multi-line phone system, including call forwarding to appropriate departments/associates and taking messages for the appropriate teams when they are unavailable to take a call.
• Manage the handling and distribution of all incoming mail.
• Handle outgoing mail, shredding, and other office tasks.
• Support the office team with miscellaneous projects as needed (photocopies, building binders, laminating, scanning files).
• Manage catering orders for company-sponsored meetings and events.
• Overtime hours for before and/or after-hours events will be required on an as needed basis, sometimes with short notice.
• Order snacks, drinks, and office supplies.
• Other tasks as needed.

Qualifications

Required Competencies

• Customer serviceoriented.
• Strong verbal and written communication skills.
• Time management and organizational skills.
• Working knowledge of Microsoft Office and all of its products.
• The ideal candidate will be a self-motivated individual who maintains a high level of professionalism and is a strong team player.
• This role may require strict confidentiality at times.

Required Education and Experience

• Full-time availability.
• High school diploma required, college degree preferred.
• Previous receptionist experience answering a multi-line phone system.
• Working knowledge of Microsoft Office.
• IFS software experience a plus.

RE Mason Companyis a federal contractor and, as such, isrequired to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason'sAffirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at [phone].

This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.