Service Manager

R.E. Mason; Town of Charlotte (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

ESOP

Retirement plan

Medical Insurance

Life Insurance

Paid leave

Parental Leave

Holiday pay

Career Development

Financial Wellness

EAP

Hybrid Work Schedules

Job summary

Robert E. Mason & Associates, Inc. is seeking a Mechanical Services Service Manager to develop and execute service plans for mechanical and valve services for industrial customers.

You will lead outages and field service events, manage safety, scope, schedule, budget, and quality, and coordinate with Sales and Service teams to deliver projects in NC/SC/VA. This role requires hands-on experience with valves, instruments, and mechanical equipment, plus strong project management and communication

Qualifications

• Knowledge of process control and equipment for industrial valve applications.
• 2-year technical degree or equivalent military experience.
• 2 years of valve service industry experience or related maintenance.

Responsibilities

• Lead service outages and field service events with safety, scope, budget, and quality ownership.
• Coordinate with Sales and Service teams to plan and execute outages at industrial facilities.
• Travel within NC/SC/VA territory to support customers and ensure on-time delivery.

Skills

Project Management

Valve knowledge

Process Control

Stakeholder communication

Team collaboration

Time management

Education

2-year Technical Degree

Tools

Outage Management Program

Job description

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

The Mechanical Services Service Manager develops and execute business plans for mechanical services specific to R.E. Mason customers. This individual should have service experience with industrial customers and be familiar with service, sales, and applications of valves, instruments and mechanical equipment.

Specific Responsibilities

Responsible for Mechanical & Valve Service deliverables to R.E. Mason customers for both shop and field services. Take lead responsibility for overall safety, scope, schedule, budget and quality of work for outages and field service events. Provide the necessary leadership to successfully complete outages at industrial facilities in Central & Eastern North Carolina. Work closely with internal Sales and Service associates to ensure timely planning and execution of industrial service business.

• Work with R.E. Mason Account Managers to integrate valves services into overall account plans
• Work with Sales Management to develop service business at new and existing customers
• Provide technical sales detail required to meet customer scope expectations while developing service proposals with the R.E. Mason Services Sales Team
• Work with customers to plan, execute, and deliver field service and shop repair through our established Outage Management Program
• Manage and deliver service repair reports and final outage reports to customers
• Travel within territory (NC/SC/VA) - 80%.

Qualifications

Required Competencies

• Project Management fundamentals (Organizational Skills)
• Control valve, Automatic on/off valve, manual isolation valve and safety relief valve technical knowledge
• Process Control knowledge
• Ability to interface with and influence decision makers
• Exhibit professionalism, rapport/trust building skills
• Strong written and oral communication skills, including presentation skills.
• Works well in team and individual settings
• Interpersonal skills; specifically including engaged listening and acknowledging skills, as well as questioning and discovery skills
• Time management skills

Required Education and Experience

• Knowledge of process control and equipment applications for the industrial valve and instrument market
• 2 year Technical Degree (or) Equivalent Military experience
• 2 years of experience within the valve service industry, industrial plant maintenance or valve sales

Physical Requirements

• Standing
• Walking
• Sitting
• Kneeling
• Reaching Overhead
• Climbing
• Pushing and Pulling
• Lifting - 50 pounds
• Using a Computer
• Using a Telephone
• Driving

RE Mason Companyis a federal contractor and, as such, isrequired to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’sAffirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at [phone].

This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.