Hospitality Coordinator

R.E. Mason; Charlotte (NC); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

ESOP

Retirement plan

Medical/Dental/Vision Insurance

Life Insurance

Paid leave provisions

Company holidays

Retirement & Wellness program

EAP

Job summary

R.E. Mason is a 100% employee-owned company seeking a Hospitality Coordinator to manage front-desk operations and mail distribution. You will greet visitors, answer a multi-line phone system, and support office tasks with professionalism.

The role requires the ability to manage multiple tasks, maintain confidentiality, and work onsite five days a week in Charlotte, NC. Prior receptionist experience and MS Office proficiency are essential.

Qualifications

• Experience answering a multi-line phone system.
• Working knowledge of Microsoft Office.
• IFS software experience is a plus.

Responsibilities

• Greet visitors and direct them to the appropriate person.
• Answer calls on a multi-line phone system and route messages.
• Handle incoming and outgoing mail and packages.
• Order office supplies and coordinate catering for meetings.
• Support miscellaneous office tasks and events as needed.

Skills

Customer service

Communication skills

Time management

Confidentiality

Team player

Tools

Microsoft Office

IFS software

Job description

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid company holidays
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)

General Description

The Hospitality Coordinator is a critical role for R.E. Mason, and we are looking for somebody skilled, energetic, eager to learn, and able to handle multitasking without issue. The successful candidate will maintain a professional appearance at all times, as this role directs all incoming calls, greeting all visitors, prospective job candidates, and customers at our offices. Additionally, this position is responsible for managing the handling and distribution of all incoming and outgoing US Mail, UPS, and FEDEX packages. This position is also responsible for placing office supply, snack, and drink orders, as well as other administrative tasks as needed.

Specific Responsibilities

• This person will ensure that our office is welcoming for visitors and comfortable for our Associates.
• High level of professionalism – no participation in gossip, politics, or activity that betrays confidences, or creates a disharmonious workplace
• This role will act as the receptionist to greet visitors, customers, and vendors as they enter the main lobby.
• Prepare and provide guest badges and sign in all visitors to our building.
• A critical function of this role is to provide phone support for the multi-line phone system, including call forwarding to appropriate departments/associates and taking messages for the appropriate teams when they are unavailable to take a call.
• Manage the handling and distribution of all incoming mail.
• Handle outgoing mail, shredding, and other office tasks.
• Support the office team with miscellaneous projects as needed (photocopies, building binders, laminating, scanning files).
• Manage catering orders for company-sponsored meetings and events.
• Order snacks, drinks, and office supplies.
• Other tasks as needed.

Qualifications

• Customer service oriented.
• Strong verbal and written communication skills.
• Time management and organizational skills.
• Working knowledge of Microsoft Office and all of its products.
• The ideal candidate will be a self-motivated individual who maintains a high level of professionalism and is a strong team player.
• This role may require strict confidentiality at times.
• This is an onsite role requiring 5 days a week in office.

Required Education and Experience

• Previous receptionist experience answering a multi-line phone system.
• Working knowledge of Microsoft Office.
• IFS software experience a plus.

Physical Requirements

• Standing
• Walking
• Kneeling
• Reaching Overhead
• Climbing
• Pushing and PullingUsing a Computer
• Using a Telephone
• Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the race, gender, disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Aff…

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at [phone].