Hospitality Attendant - PARSIPPANY HAMPTON

Pier House; New Jersey; Híbrido; USD 29.000 - 36.000; Jornada completa

Descripción de la vacante

Hampton Inn Parsippany is seeking a Hospitality Attendant to warmly greet guests in the concierge lounge, coordinate with hotel departments, and proactively recommend local services. You will maintain guest confidentiality and uphold service standards in a fast-paced environment.

Responsibilities include managing reservations, following up on special requests, and keeping the concierge area clean and organized throughout the shift.

Formación

• Strong communication skills, both verbal and written.
• High work ethic and proactive attitude.
• Proven customer service skills with resourcefulness.
• Ability to maintain staff and guest confidentiality at all times.
• Focus and maintain attention to tasks despite interruptions.

Responsabilidades

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of arrival.
• Act as liaison between guests and hotel departments; make reservations and follow up on requests.
• Maintain an information file on hotel and local services; recommend and up-sell hotel amenities.
• Clean concierge lounge during shift; manage dishes, kitchenette, floors, furniture and surfaces.

Conocimientos

Strong communication

Work ethic

Customer service

Confidentiality

Attention to tasks

Descripción del empleo

Hospitality Attendant - PARSIPPANY HAMPTON

#26-3051

Parsippany, New Jersey, United States

Location Description

1 Hilton Court, Parsippany, New Jersey 07054

Welcome to Hampton Inn Parsippany. Our hotel is only 30 minutes from Newark International Airport and is centrally located between Morristown and Parsippany, New Jersey. For business travelers, the New Jersey Mack-Cali business campus and major corporations such as Pfizer, Novartis, Daiichi and Candent are nearby.

Job Description

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Location

Parsippany Hampton-PHA

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws