Hospitality Attendant - Embassy Suites Austin Arboretum

Remington Hotels; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated concierge to enhance guest experiences in their luxurious lounge. This role involves warmly welcoming guests, assisting with reservations, and maintaining a clean and inviting environment. Ideal candidates will possess strong communication skills, a high work ethic, and a knack for customer service. Join a team that values initiative and creativity, where your contributions will directly impact guest satisfaction and create memorable stays. If you thrive in a dynamic environment and enjoy building relationships, this opportunity is perfect for you.

Qualifications

• Strong communication skills in verbal and written forms.
• Proven customer service skills with a resourceful and creative approach.

Responsibilities

• Greet and welcome guests promptly in the concierge lounge.
• Act as a liaison between guests and hotel departments for reservations.

Skills

Strong communication skills

Customer service skills

Resourcefulness

Attention to tasks

Self-initiative

Job description

Description

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Qualifications

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time