HOSPITALITY ATTENDANT

Ashford Inc.; Jacksonville (FL); On-site; USD 17,000 - 30,000; Part time

Job summary

Ashford Inc. in Jacksonville, FL seeks a friendly Concierge Associate for a part-time, on-site role.

You will warmly greet guests within 2 minutes of arrival, act as liaison with hotel departments for reservations and special requests, and promote local services and hotel amenities. Maintain an information file on local attractions, ensure the concierge lounge is tidy, and deliver exceptional guest service.

Qualifications

• Strong communication, verbal and written.
• Self-motivation and high work ethic.
• Proven customer service with resourcefulness.
• Ability to maintain confidentiality and discretion.
• Attention to tasks and meeting deadlines.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of arrival.
• Serve as liaison between guests and hotel departments for reservations and follow-ups.
• Maintain an information file on local services and attractions and promote hotel amenities.
• Keep the concierge lounge clean and stocked throughout the shift.

Skills

Strong communication

Self-initiative

Customer service

Discretion

Multitasking

Job description

#26-3207

Jacksonville, Florida, USA

Full-Time/Part-Time

Part-time

Job Description

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.