Hospitality Associate, Patient Services - Per Diem - Part Time

Valley Health; Winchester, Northern (VA, KY); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee assistance program

Wellness program

Job summary

Valley Health is seeking a Hospitality Associate, Patient Services to support patient meals and nutrition needs on the hospital floor. The role involves coordinating with nurses and staff, assembling trays, and ensuring accurate patient information and timely delivery.

The position requires a high school diploma or GED and prior food service experience is preferred. Per diem schedule offers varied shifts with competitive hourly pay and benefits while supporting patient care.

Qualifications

• Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection.
• Ability to communicate effectively with all levels of staff and patients.
• Ability to perform on-the-job training as required.
• Ability to do simple calculations and record keeping.

Responsibilities

• Coordinates with hospital staff to provide meals that meet patients' nutritional and medical needs.
• Verify patient name, room number, food order, preferences, allergies, and diet.
• Assemble and deliver trays on time according to diet cards and patient preferences.
• Ensure food is served warm, correctly garnished, and delivered to the right patient.
• Interact with patients to gather preferences and feedback.
• Follow procedures for Late Trays to complete orders within 30 minutes.
• Stock refrigerator and prep kitchen areas; assist with plating as needed.
• Receive, store, and label inventory items; monitor temperatures.

Skills

Interpersonal skills

Communication

Attention to detail

Basic math

Customer service

Education

High School Diploma or GED

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department NUTRITION SERVICES - 208052 Worker Sub Type Per Diem Work Shift Pay Range $17.00 - $20.40

Job Description

The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.

Responsibilities and Duties

• Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs.
• Ensures patient information is correct and corresponds correctly with patient’s name, room number, food order, food preferences, allergies, and diet pattern.
• Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards.
• Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished.
• Interacts and converses with patients including asking patients about food preferences and opinions.
• Follows established procedures for “Late Trays” to ensure tray is complete within 30 minutes.
• Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen.
• Prepares side dishes accordingly.
• Receives and properly stores orders.
• Checks temperatures with Cook before food is served and assists Cook as needed when plating food.
• Researches and understands sufficiently diets and allergies.
• Disposes of waste properly and cleans all utensils and equipment after use.
• Uses the Three Sink Method to clean dishes as appropriate.
• Operates dish machine properly and records dish machine temperatures.
• Cleans dishwashing area after use.
• Labels and dates all items put in inventory.
• Actively listens to customers concerns, but does not bend departmental policies.
• Reports complements, complaints, and concerns to supervisor.

Education

High School Diploma or GED preferred

Experience

Previous food service experience and/or training preferred

Qualifications

• Must be 16 years of age.
• Ability to perform on-the-job training required.
• Ability to do simple calculations and record keeping required.
• Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.
• Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.
• Ability to communicate effectively with all levels of staff and patients required.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally.

In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition AssistanceRetirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.
• In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team!