Hospitality Associate, Patient Services

Jobtailor; Winchester (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Jobtailor is seeking a Food Service Aide to support hospitalized patients by assembling and delivering meals that meet dietary needs and sanitation standards.

The role collaborates with nursing and clinical staff to ensure accurate orders, proper tray assembly, and timely service while maintaining patient comfort and safety. A high school diploma or GED and prior food service experience are preferred.

Qualifications

• High School Diploma or GED preferred
• Previous food service experience and/or training preferred
• Must be 16 years of age
• Ability to perform on-the-job training
• Ability to do simple calculations and record keeping required
• Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required
• Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required
• Ability to communicate effectively with all levels of staff and patients required

Responsibilities

• Prepare meals and assemble patient trays according to diet manual.
• Ensure trays delivered to correct patients and meals served warm.
• Coordinate with RNs, CNAs and staff to meet nutritional needs.
• Label and date all inventory items; maintain sanitation.
• Follow dishwashing procedures and temperature checks.

Skills

Food service experience

Dietary knowledge

Effective communication

Sanitation practices

Customer interaction

Education

High School Diploma

GED

Tools

Dish machine

Three sink method

Job description

• Performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements
• Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs
• Ensures patient information is correct and corresponds correctly with patient’s name, room number, food order, food preferences, allergies, and diet pattern
• Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards
• Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished
• Interacts and converses with patients including asking patients about food preferences and opinions
• Follows established procedures for “Late Trays” to ensure tray is complete within 30 minutes
• Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen
• Prepares side dishes accordingly
• Receives and properly stores orders
• Checks temperatures with Cook before food is served and assists Cook as needed when plating food
• Researches and understands sufficiently diets and allergies
• Disposes of waste properly and cleans all utensils and equipment after use
• Uses the Three Sink Method to clean dishes as appropriate
• Operates dish machine properly and records dish machine temperatures
• Cleans dishwashing area after use
• Labels and dates all items put in inventory
• Actively listens to customers concerns, but does not bend departmental policies
• Reports complements, complaints, and concerns to supervisor

Requirements

• High School Diploma or GED preferred
• Previous food service experience and/or training preferred
• Must be 16 years of age
• Ability to perform on-the-job training required
• Ability to do simple calculations and record keeping required
• Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required
• Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required
• Ability to communicate effectively with all levels of staff and patients required

Core Competencies

Demonstrates expertise in food service operations, including meal preparation, tray assembly, and adherence to dietary requirements. Effectively communicates with patients and staff to ensure nutritional needs are met while maintaining sanitation standards.

Highest-signal resume keywords

• Food Service Experience
• Dietary Knowledge
• Effective Communication
• Sanitation Practices
• Customer Interaction

ATS Optimization Keywords

Hard Skills

• Meal Preparation
• Tray Assembly
• Temperature Checking
• Record Keeping
• Food Storage

Soft Skills

• Active Listening
• Hospitality
• Respectful Interaction
• Efficiency
• Team Collaboration

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Nutritional Needs
• Patient Preferences
• Sanitation Requirements
• Food Allergies
• Diet Manual

Tools & Technologies

• Dish Machine
• Three Sink Method